Dublin Core
Title
Factors Influencing the Adoption of Digital Address System:
The Case of Ghana’s National Digital Addressing System
The Case of Ghana’s National Digital Addressing System
Creator
Michael Fosu
Description
The purpose of this study is to explore the factors that affect the awareness and usage of digital addressing systems in Ghana. Extant research about electronic government services in
general have unfortunately ignored using a multidimensional theoretical approach to studying the issue. In this regard, this study conceptualised and used the technology organisation environment framework as a multidimensional tool to study the factors that would influence citizens’ awareness and usage of the digital addressing system in Ghana. Further, this study
used structural equation modelling technique to analyse quantitative survey data collected from two hundred (200) respondents with respect to their technological, organisational,
environmental and human or cognitive contexts. The factors identified as influencing behavioural intention to adopt digital addressing systems are perceived technical capability,
usability, and perceived organisational readiness. In addition, only security and privacy were found to affect actual usage, confirming the importance of these two factors to citizens’ in
their uptake of electronic government services. This study holds significance for research, practice and policy. With respect to research, this study is arguably the first to extend the
technology organization environment framework to studying the adoption of digital addressing systems. With respect to practice, this theory has proposed several practice guidelines that the custodian of Ghana’s digital addressing system could follow in ensuring successful uptake of the new system. For instance, the institution should consider developing the technical competences of its staff in order to provide help to citizens’ and possibly developers who may create new services to interface with the digital addressing system
general have unfortunately ignored using a multidimensional theoretical approach to studying the issue. In this regard, this study conceptualised and used the technology organisation environment framework as a multidimensional tool to study the factors that would influence citizens’ awareness and usage of the digital addressing system in Ghana. Further, this study
used structural equation modelling technique to analyse quantitative survey data collected from two hundred (200) respondents with respect to their technological, organisational,
environmental and human or cognitive contexts. The factors identified as influencing behavioural intention to adopt digital addressing systems are perceived technical capability,
usability, and perceived organisational readiness. In addition, only security and privacy were found to affect actual usage, confirming the importance of these two factors to citizens’ in
their uptake of electronic government services. This study holds significance for research, practice and policy. With respect to research, this study is arguably the first to extend the
technology organization environment framework to studying the adoption of digital addressing systems. With respect to practice, this theory has proposed several practice guidelines that the custodian of Ghana’s digital addressing system could follow in ensuring successful uptake of the new system. For instance, the institution should consider developing the technical competences of its staff in order to provide help to citizens’ and possibly developers who may create new services to interface with the digital addressing system
Subject
MSc in Management Information Systems
Publisher
Ghana Technology University College
Date
January, 2018
Contributor
Dr. Stephen Asunka