Dublin Core
Title
An Assessment of Information System Implementation Success on Port Operations at Ghana Ports and Habours
Creator
Felix Adusei Tuffour
Description
The use of information system in the maritime industry and most especially in Ghana Ports and Habours provides the organisation with a much-improved service as well as efficiency and effectiveness of personnel. The success derived from Information System (IS) implementation is very important and so is the criteria and parameters for measuring or assessing such success. Several implementations of IS is on-going without any reference to an impact assessment of previously implemented one. As a result, most of these implementations are suffering from unresolved challenges of pervious systems. This study however, used an existing model for IS success for evaluating an information system’s success (ISS) at the Port of Tema by applying the DeLone & McLean update IS success model (D&M). The proposed model was adopted to demonstrate how its elements could be applied in evaluating IS implementations and also to support the decision makers in evaluating and developing the information systems. The study adopted a mixed method approach which includes both qualitative and quantitative approaches. 150 questionnaires were administered to collect primary data from port operational staff of GPHA and secondary data of organisation reports were also obtained for analysis. The results indicated that perceived usefulness, ease of use, accuracy, timeliness, reliability, user support significantly affected the use and user satisfaction of an information. It further indicated that an increase in these variables will result in positive outcome from the information system implementation. The proposed model used better explains the interrelation between the constructs and the interrelationship that exit among the construct has a strong statistical significance influence on GPHA employee usage intention.
Subject
Msc. Management Information Systems
Publisher
Ghana Technology University College
Date
MAY 2018
Contributor
Dr. Ezer Osei Yeboah-Boateng