Dublin Core
Title
Assessing Payment Card Industry Data Security Standard Compliance and ‘Europay, Mastercard, Visa’ Adoption amongst Universal Banks in Ghana and it’s Relationship with Fraud.
Creator
Eugene Oku
Description
In the banking industry, protecting consumers' financial security is without a doubt a major issue of concern especially in the modern world where the banking process has been digitalized and consumers exposed to numerous new issues. The introduction of the payment card system in the 1950’s created a new channel through which fraudsters can exploit. With the rise in card payment fraud cases, ‘Europay, MasterCard and Visa’
(EMV) technology was created in 1994 by the major players in the industry to secure card present transactions. This was followed by the release of the first version of the Payment Card Industry Data Security Standards (PCI DSS) somewhere in 2010 to protect cardholder data. Thus, this study was designed to understand the impact of PCI DSS and EMV standards in Ghanaian banking industry and its relationship on payment card
frauds. The sampling technique employed in the study was random sampling technique. Questionnaires were administered to staff and customers of 10 selected universal banks to
gather primary data from the targeted participants which were analysed with Statistical Package for Social Sciences (SPSS). In all 50 staff of universal banks (i.e. 5 from each bank) and 100 customers (i.e. 10 from each bank) participated in this research.
The study revealed that Adequate funding, training and forums, change in organizational culture were most critical success factors in order to ensure a successful and continuous
PCI DSS compliance and EMV adoption. It was also discovered that cost of implementation, lack of management commitment and support and uncooperativeness of key stakeholders were the major challenging issues for banks seeking to adopt PCI DSS
and EMV. The study also revealed that, most of the banks have made some efforts to protect he cardholder data of their customers and was further deduced that the higher the
compliance level of PCI DSS and EMV the lower the occurrence of card payment fraud. To conclude, it was shown that customers are more loyal when steps are being taken in their best interest.
(EMV) technology was created in 1994 by the major players in the industry to secure card present transactions. This was followed by the release of the first version of the Payment Card Industry Data Security Standards (PCI DSS) somewhere in 2010 to protect cardholder data. Thus, this study was designed to understand the impact of PCI DSS and EMV standards in Ghanaian banking industry and its relationship on payment card
frauds. The sampling technique employed in the study was random sampling technique. Questionnaires were administered to staff and customers of 10 selected universal banks to
gather primary data from the targeted participants which were analysed with Statistical Package for Social Sciences (SPSS). In all 50 staff of universal banks (i.e. 5 from each bank) and 100 customers (i.e. 10 from each bank) participated in this research.
The study revealed that Adequate funding, training and forums, change in organizational culture were most critical success factors in order to ensure a successful and continuous
PCI DSS compliance and EMV adoption. It was also discovered that cost of implementation, lack of management commitment and support and uncooperativeness of key stakeholders were the major challenging issues for banks seeking to adopt PCI DSS
and EMV. The study also revealed that, most of the banks have made some efforts to protect he cardholder data of their customers and was further deduced that the higher the
compliance level of PCI DSS and EMV the lower the occurrence of card payment fraud. To conclude, it was shown that customers are more loyal when steps are being taken in their best interest.
Subject
Msc. Management Information Systems.
Publisher
Ghana Technology University College
Date
January, 2018
Contributor
Dr. Stephen Asunka