Dublin Core
Title
The Influence of Service Quality on the Satisfaction of
Community Users of the Kalianda Bomb Port Crossing Service –
Sebesi Island on the District Transportation Office South
Lampung
Community Users of the Kalianda Bomb Port Crossing Service –
Sebesi Island on the District Transportation Office South
Lampung
Creator
Robert Ebo Hinson
Description
The purpose of this study was to examine the influence of service quality on the community
satisfaction of users of the Kalianda – Sebesi Island BOM crossing service at the South Lampung
Regency Transportation Office. The data analysis used is using linear regression with the SPSS
Version 26.00 programme. The results of the research support the hypothesis, that there is a
positive and significant influence between service quality on the satisfaction of community users of
the Kalianda-Sebesi Island BOM crossing service at the South Lampung Regency Transportation
Office, with an influence of 42.5.0% while the rest is described by other factors. The implication
based on the results of the study is that efforts have been made on the application system used for
the registration of prospective passengers by improving the existing system and providing a call
center to provide information on the crossing service schedule earlier and efforts have been made
to minimize complaints of passengers on board by always encouraging ship passengers to provide
the necessities before entering the ship or minimizing the wishes
satisfaction of users of the Kalianda – Sebesi Island BOM crossing service at the South Lampung
Regency Transportation Office. The data analysis used is using linear regression with the SPSS
Version 26.00 programme. The results of the research support the hypothesis, that there is a
positive and significant influence between service quality on the satisfaction of community users of
the Kalianda-Sebesi Island BOM crossing service at the South Lampung Regency Transportation
Office, with an influence of 42.5.0% while the rest is described by other factors. The implication
based on the results of the study is that efforts have been made on the application system used for
the registration of prospective passengers by improving the existing system and providing a call
center to provide information on the crossing service schedule earlier and efforts have been made
to minimize complaints of passengers on board by always encouraging ship passengers to provide
the necessities before entering the ship or minimizing the wishes
Publisher
Innovator, Journal of Business Innovation and Entrepreneurship Ethics
Source
file:///C:/Users/Afriyie/Downloads/Iskandar+Hadamean+Innovator+(5).pdf
Language
English