Assessing Factors Influencing the Adoption of Technology in the Port Supply Chain Industry in the West African Sub-Region: a Case Study of Integrated Customs System in Ghana.

Assessing Factors Influencing the Adoption of Technology in the Port Supply Chain Industry in the West African Sub-Region: a Case Study of Integrated Customs System in Ghana.

Ahmed Antwi-Boampong, David King Boison, Josephine Agbedoawu, Musah Osumanu Doumbia, Augustine Blay

The study investigated factors influencing the adoption of technology in the port supply chain industry in the West African Sub-region, using the Ghana Customs Integrated System (GCIS) as a case study. This non-experimental quantitative study leveraged the extended unified theory of the acceptance and use of technology (UTAUT2) as the theoretical foundation to assess whether performance expectancy (PE), behavioral intent (BI), effort expectancy (EE), social influence (SI), facilitating conditions (FC), hedonic motivation (HM), price value (PV), and habit (HT) were predictors of the intention of port users to participate in a GCIS in the port sector while moderated by age. The sample comprises 906 individuals who live in Ghana and work in the formal sector of the port industry. SurveyMonkey platform sent a solicitation email to individuals who met the inclusion criteria with a link that allowed consenting participants to complete a questionnaire of 32 questions. The study used principal component analysis (PCA) and confirmatory factor analysis (structural equation modeling) to analyze and report data. Findings show that only performance expectancy, effort expectancy, and habit influenced the behavioral intention of port users to participate in the integrated customs management system in the Ghanaian port sector. Facilitating conditions, social influence, hedonic motivation, and price value did not affect behavioral intention. Neither did age have a moderating effect on any variable’s influence on behavioral intention. This study offers a deeper insight into the adoption of BYOD in the Ghanaian workplace. The findings can help researchers explain the …

Elsevier

2022

https://scholar.google.com/citations?view_op=view_citation&hl=en&user=riwB9JUAAAAJ&citation_for_view=riwB9JUAAAAJ:CYCckWUYoCcC

English