Assessing the Impact of Stakeholder Management on Project Implementation in the Telecommunication Industry: A Case Study of Eaton Towers Ghana Limited.

Assessing the Impact of Stakeholder Management on Project Implementation in the Telecommunication Industry: A Case Study of Eaton Towers Ghana Limited.

Tuwor Joseph Nartey

The management of stakeholders in the telecommunication industry has not received much attention in Ghana. The purpose of the study was therefore to explore stakeholder management and its impact on telecommunication mast construction projects in Eaton Towers Company. A sample size of 80 comprising of both internal and external stakeholders of the Eaton Towers Company, was used for the study. The quantitative survey was the most appropriate study design as the researcher gathered varied opinions on the subject matter through the administration of questionnaires. Per the findings of the study, the three most influential internal stakeholders of the project included project management team, top management, and procurement team. Similarly, the most influential external stakeholders included customers, contractors, and government agencies. While the study revealed that stakeholder analysis, stakeholder engagement, stakeholder mapping, communication and reporting plan and stakeholder interest matrix were the internal management strategies used in managing internal stakeholders, stakeholder analysis, stakeholder engagement, stakeholder mapping and communication were the dominant strategies used in the management external stakeholders. Per the results, lack of acceptance of the project and support from relevant parties, ineffective stakeholder identification, and analysis, inadequate stakeholder engagement, poor management of stakeholders, relevant stakeholders were not carried along at the initial stages and finance were the crucial challenges faced in the management of internal stakeholders. On the other hand, key challenges in the management of external stakeholders identified were government agencies prolong bureaucratic processes in the approval and issuance of building permits, contractors not complying to project schedule, supplying of out-of-specification materials and inefficient work procedure.
The study, therefore, recommended that internal and external stakeholders have to be involved in programs that would build good and healthy working relationship that drives cooperation towards common goals in achieving successful project implementation.

MSc. Engineering Project Management

Ghana Technology University College

January 2018

Mr. Ernest Ofori-Nyarko