Challenges in Implementing Total Quality Management (Tqm) In Building Construction Projects Resource Usage: A Case of Regimanuel Gray Limited Buildings

Challenges in Implementing Total Quality Management (Tqm) In Building Construction Projects Resource Usage: A Case of Regimanuel Gray Limited Buildings

Jones Komla Apedo

Ensuring Total Quality in the construction industry has been seen as the degree of excellence in meeting customer requirements or specifications. But it is not achieved most of the time mainly due to factors such as the employment of unqualified human resource; lack of compliance to standards, structural defects, deterioration as a result of abandonment of buildings, dampness, cracks, leakages, among others. The main objective of this study is to examine challenges in constructing building projects in the context of Total Quality Management Principles (TQM). The study examined the impact of ensuring compliance to Total Quality Management (TQM) principles by concentrating on four resource factors; Human, financial, equipment and material resources. The study adopted a quantitative method approach and used a survey research design. Research questions were sent out to gather data from respondents. SPSS was used to analyze the data with regards to factors that prohibit compliance of TQM Principles. The study found out that compliance is compromised when there are inadequate materials, lack of motivation and allowance for workers, and lack of advanced equipment. Moreover, it was found out that there are negative correlations between equipment, financial and material resources and challenges in implementing TQM. The researcher recommended that management must ensure Quality Assurances by conforming to and implementing ISO 9000 and concept of resource compliance

MSc Engineering Project Management

Ghana Technology University College

January, 2018

Rev. Abel Yeboah-Ofori