Browse Items (644 total)

  • Collection: Faculty of IT Business

Transformative-Governance-Utilizing-Social-Media-Dynamics-to-Improve-Public-Service-Implementation-in-the-Digital-Age-in-Indonesia.pdf
The widespread use of social media has fundamentally changed the way people communicate, collaborate,
and interact and led to significant shifts in the social structure and contemporary cultural order. This study
aims to analyze the role of social…

Evolving stories of governance and change are being written into the emerging custom and practice of all kinds of organizations today, whether they are global or domestic, startup or blue chip, corporate or government agency. Changing ways of ‘doing…

Commitment, trust, relative dependence, and customer loyalty in the B2B setting_ the role of customer satisfaction.pdf
Purpose
This study aims to explore the role customer satisfaction play in mediating the nexus between commitment, trust, relative dependence and customer loyalty from an emerging market context under a business-to-business (B2B)…

Purpose-As the digital version of word-of-mouth, social media represents the materialization, storage, and retrieval of word-of-mouth content online. The study examined the social media marketing activities of Vodafone and MTN Ghana’s Facebook pages…

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