Dublin Core
Title
Transformative Governance: Utilizing Social Media Dynamics to Improve Public Service Implementation in the Digital Age in Indonesia
Creator
Robert Ebo Hinson
Description
The widespread use of social media has fundamentally changed the way people communicate, collaborate,
and interact and led to significant shifts in the social structure and contemporary cultural order. This study
aims to analyze the role of social media in revolutionizing the implementation of public services in the digital
era. The method used is a qualitative approach by utilizing Google Collab and Nvivo’s analysis tools. Key
findings show that internet use is dominated by adolescents and adults, which accelerates the adoption of
public services through social media, mainly due to the high level of technological literacy among users. The
results of this study contribute to the literature by emphasizing the role of social media as an effective tool
to overcome the limitations of conventional communication in public services. The practical implications of
this study show the potential for improving public service standards at the international level through the
optimization of social media in reaching the community more widely and efficiently.
and interact and led to significant shifts in the social structure and contemporary cultural order. This study
aims to analyze the role of social media in revolutionizing the implementation of public services in the digital
era. The method used is a qualitative approach by utilizing Google Collab and Nvivo’s analysis tools. Key
findings show that internet use is dominated by adolescents and adults, which accelerates the adoption of
public services through social media, mainly due to the high level of technological literacy among users. The
results of this study contribute to the literature by emphasizing the role of social media as an effective tool
to overcome the limitations of conventional communication in public services. The practical implications of
this study show the potential for improving public service standards at the international level through the
optimization of social media in reaching the community more widely and efficiently.
Publisher
Nyimak Journal of Communication
Date
2024
Source
https://www.researchgate.net/profile/Muhammad-Younus-21/publication/384998959_Transformative_Governance_Utilizing_Social_Media_Dynamics_to_Improve_Public_Service_Implementation_in_the_Digital_Age_in_Indonesia/links/6710e369069cb92a8119cb71/Transformative-Governance-Utilizing-Social-Media-Dynamics-to-Improve-Public-Service-Implementation-in-the-Digital-Age-in-Indonesia.pdf
Language
English