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Service Innovation and Management: Digitalization, Service Infusion and Customer Experience
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear…
“Organisational Culture and Its Effects on the Success of Construction Projects in Ghana” A Case Study Of Five Construction Companies in Ghana
The study investigated the organizational culture and its effect on project success using a sample from construction industries in Ghana. Using a correlational research design, data were collected from 250 participants of five construction companies…