An Evaluation of the Beneficiary Management System of Youth Employment Agency in Ghana

An Evaluation of the Beneficiary Management System of Youth Employment Agency in Ghana

Walter Yao Dzimey

The Youth Employment Agency (YEA) mandated by a law in Ghana is to provide employment and employment opportunities for the youth in Ghana. The initial implementation of its activities saw a manual paper based information system, later an online Beneficiary Management System (BMIS) was introduced. This research work was conducted to evaluate the BMIS of the Youth Employment Agency of Ghana. An aspect of the research was to determine the impact of the use of the BMIS on the operations and activities of the Agency from the users and stakeholders’ perspective in comparison with previous systems. The other main area was to determine the level of understanding of the BMIS by the users and the derived benefits. The survey method of research was adopted during this research. The research showed that the successful implementation of the adopted BMIS of the Youth Employment Agency as public institution was largely dependent on the processes adopted in the usage, the level of understanding of the system, the level at which it has been implemented and the benefits realized since its implementation. Additionally, the research also showed that, for effective implementation of the BMIS of YEA, there is the need for well trained and equipped users with tools and logistics to enable them proactively perform their functions in line with the vision and mission of the Youth Employment Agency.
The population of the study is the entire 216 district officers and selected managers of the Youth Employment Agency. These people were identified as the direct users and mangers of the YEA BMIS. In collecting data, questionnaires were administered and interviews were conducted as well. Not all the expected population responded to the questionnaires.

MSc. Management Information System

Ghana Technology University College

January 2018

Stephen Asunka