An Analysis of Supply Chain Management Practices on Organizational Performance in the Pharmaceutical Industry in Ghana: A Survey of Some Selected Pharmaceutical Firms in Accra.

An Analysis of Supply Chain Management Practices on Organizational Performance in the Pharmaceutical Industry in Ghana: A Survey of Some Selected Pharmaceutical Firms in Accra.

Musah Osumanu Doumbia

The main aim of the study was to investigate the effects of Supply Chain Management practices (SCM) on organizational performance of pharmaceutical firms in Accra, the capital city of Ghana. The research objective was to examine the relationship between SCM practices and organizational performance.Based on the review of literature, various SCM practices and performance metrics were identified. This study relied on questionnaire and interview to elicit data from 119 pharmaceutical firms and 4 senior managers respectively . The data was analyzed using both Partial Least Square (PLS) based Structural Equation Modelling and Nnivo 12 softwares. The findings indicated a significant positive relationship between SCM practices and organizational performance of pharmaceutical firms in Accra. Results from the study suggest that strategic purchasing, customer relationship management, strategic supplier relationship, information sharing and internal lean practices are significant predictors of organizational performance. The mediating roles of customer responsiveness and delivery dependability were also explored. The findings were discussed in the context of previous research and theoretical implications drawn. It also provides managerial insights and implications for both academics and
managers to gain better understanding of supply chain management in general and more specifically supply chain management practices as it relates to the Ghanaian pharmaceutical industry.

Doctor of Philosophy (PhD) Business Administration

Ghana Technology University Library

June 2018