Dublin Core
Title
An Examination of the Effect of Internal Control Systems on Organisational Performance: A Case Study at Export Finance Company Limited.
Creator
Mavis Arthur
Description
The study examined the effect of internal control systems on operational performance of the Export Finance Company Ltd., both primary and secondary data was applied in the study. Primary data was obtained from 67 employees at the Export Finance Company Ltd. Secondary data was obtained from the EFC’s audited financial statements, spanning a five years period, 2013-2017. Data analysis procedures such as descriptive statistics applying percentages, charts and use of the relative importance index method as well as regression analysis was performed on the obtained data. The Statistical Package for Social Scientists (SPSS) software was used in the analysis.
The findings revealed that, Export Finance Company Ltd. has extensively used all the four components examined in this study. Segregation of duties (authorizing, processing, recording and reviewing) and clear authorization and approval procedures are the two most followed control activities at the Export Finance Company Ltd.
It also became apparent from the findings that, the recommendations made for the improvement of processes by the internal auditors as well as the weaknesses in the internal control systems that are addressed with the internal audit report are the two most significant internal audit benefits at the Export Finance Company Ltd. Regarding the reporting activities, the study found that the ability of respondents to communicate appropriately to their supervisors is the most imperative reporting activity at the Export Finance Company Ltd. The use of ICT has been tremendous in the organisation as the results revealed that their services are promoted through their website. The organisation also encourages e-procurement activities which led to an improved operational performance. The regression results shows that control activities, internal audit activities, reporting activities and ICT functions are key determinant of operational performance at Export Finance Company Ltd.
The findings revealed that, Export Finance Company Ltd. has extensively used all the four components examined in this study. Segregation of duties (authorizing, processing, recording and reviewing) and clear authorization and approval procedures are the two most followed control activities at the Export Finance Company Ltd.
It also became apparent from the findings that, the recommendations made for the improvement of processes by the internal auditors as well as the weaknesses in the internal control systems that are addressed with the internal audit report are the two most significant internal audit benefits at the Export Finance Company Ltd. Regarding the reporting activities, the study found that the ability of respondents to communicate appropriately to their supervisors is the most imperative reporting activity at the Export Finance Company Ltd. The use of ICT has been tremendous in the organisation as the results revealed that their services are promoted through their website. The organisation also encourages e-procurement activities which led to an improved operational performance. The regression results shows that control activities, internal audit activities, reporting activities and ICT functions are key determinant of operational performance at Export Finance Company Ltd.
Subject
MBA Finance
Date
May 2018