Dublin Core
Title
The Impact of Managed Services on the QoS and Operations of the Mobile Telecommunications Industry in Ghana
Creator
Forgor Lempogo, William Brown-Acquaye, Joseph Kweku Arthur, Richard Asante Antwi
Description
The mobile telecommunication industry is one of the most competitive in the world today. As telecommunication companies battle to gain competitive advantage and to improve revenue, it has become standard practice in Ghana for telecom companies to use Managed Service Providers (MSPs) to handle the management of technological business risk and uncertainty, as well as to the enhance the agility and to control cost while at the same time maintaining their core business objectives. This paper explores the relationship between manage services and the operations of mobile telecommunications in Ghana. The study focused on one of the prominent telecommunications companies in Ghana and its managed service providers. Using primary and secondary data obtained from interviews and incident dashboard from service Management tool of MSPs respectively, studies were conducted on the cooperation of …
Publisher
IEEE
Date
2019
Source
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=BDvl0VYAAAAJ&citation_for_view=BDvl0VYAAAAJ:roLk4NBRz8UC
Language
English