Dublin Core
Title
Corporate Governance and Total Quality Management Implementation in The Telecom Sector, Ghana
Creator
Michael Owusu-Kyei, Yusheng Kong, Michael Owusu Akomeah, Stephen Owusu Afriyie
Description
The Emerging markets (EMs) and Frontier markets (FMs) within today’s global business economy function as the central engines of growth. Populations which previously had limited or no access to modern technological advances now enjoy product and service novelty, especially within the telecommunication sector. The leapfrogged generations of technology made them seize the opportunity for improved living conditions through mobile telephony. This paper seeks to analyze the performance of telcos in an emerging market, using some selected telecommunication companies in Ghana as a case study. The objective of this study is to investigate the effects of corporate governance on the implementation of total quality management (TQM) policies in the telecom companies. This investigation provides a basis by which telecommunication companies can configure, generate and develop consistent, flexible and adoptive corporate governance features and total quality management (TQM).
A self-completion questionnaire was administered to customers and employees of MTN Ghana and Vodafone Ghana. Both companies operate with the same procedures and equipment, hence the need to use the same apparatus for all contacted customers and employees. There were 800 respondents from both companies’ employees and customers, although 850 questionnaires were administered. The investigators also did run preliminary tests such as reliability, validity, and multicollinearity tests to ascertain if the received data were reasonable enough for the research, and would fit the expected model. The data collected were analyzed and inference drawn …
A self-completion questionnaire was administered to customers and employees of MTN Ghana and Vodafone Ghana. Both companies operate with the same procedures and equipment, hence the need to use the same apparatus for all contacted customers and employees. There were 800 respondents from both companies’ employees and customers, although 850 questionnaires were administered. The investigators also did run preliminary tests such as reliability, validity, and multicollinearity tests to ascertain if the received data were reasonable enough for the research, and would fit the expected model. The data collected were analyzed and inference drawn …
Publisher
International Journal of Research and Innovation in Social Science (IJRISS)
Date
2023
Source
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=TbSlw38AAAAJ&cstart=20&pagesize=80&citation_for_view=TbSlw38AAAAJ:4TOpqqG69KYC
Language
English