Dublin Core
Title
THE EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON BUSINESS PERFORMANCE IN THE TELECOMMUNICATION SECTOR
Creator
Michael Owusu-Kyei, Kong Yusheng, Michael Nana Owusu Akomeah, Stephen Owusu Afriyie
Description
Total Quality Management (TQM) has arisen as a reliable quality and performance method that can meet or even surpass the expectations of stakeholders. This technique is anticipated to improve organizational performance, and has received considerable attention in recent times. Previous studies have not tied effectiveness of overall quality management techniques in business of the Ghanaian telecommunication sector, hence the need for this research. This study investigates the influence of total quality management strategies on the telecommunications industry’s business performance. Questionnaires were used in the study as survey instruments to collect information about the impact of TQM methods on business performance. To assess the situation, eight hundred (800) responses were received from, employees and top management of MTN Ghana Ltd. The study established that principles applied to total …
Publisher
Authorea
Date
2024
Source
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=TbSlw38AAAAJ&cstart=20&pagesize=80&citation_for_view=TbSlw38AAAAJ:qxL8FJ1GzNcC
Language
English