Social Media and E-Government Services in Africa

Social Media and E-Government Services in Africa

Robert Ebo Hinson,

Social media has been described as having the potential to enhance the delivery of e-government services. The chapter relies on examples of social media use in providing e-government services in South Africa, Ghana, Kenya, Morocco, Rwanda and Nigeria. From the literature, the chapter found that social media provides a convenient and effective ways for governments to communicate with citizens on e-government services. Social media enables citizens to gain access to e-government sites and facilitates engagement with users of e-government services. The use of government portals to provide e-government services can be augmented with social media accounts providing communications about the services and serving as an avenue to engage the public about e-government services. This chapter makes a strong case for integrating e-government portals with social media accounts in the African public sector.

This is a preview of subscriptio

2023

https://link.springer.com/chapter/10.1007/978-3-031-22642-7_6

English