Dublin Core
Title
Assessing the Effects of Total Quality Management in Biomedical Engineering Services: A Case Study of Korle-Bu Teaching Hospital
Creator
Cynthia Fremah Gyakye
Description
The quest for providing quality services and quality biomedical devices in our hospital to ensure effective but efficient patients expectation cannot be overemphasized within the space of increasing competition and frequent lawsuits of patients on quality healthcare. The main purpose of the study was to assess the effects of total quality on the project operational effort of biomedical engineering services at Korle-Bu Teaching Hospital,
Ghana’s premier teaching hospital with the aim of adding value to healthcare service delivery. Research methodology deployed was descriptive statistics for which Kruskal-Wallis a non-parametric group analysis was used to obtain the p-values and the median
marks that compared means score from each group based on the cut-of-point of 4.00. It was found from the study that total quality management concept is less understood and practiced among biomedical engineering unit of Korle-Bu Teaching Hospital (KBTH). It was further found that challenges such as lack of top management support, poor definition of quality as process improvement practice, lack of collaboration and
teamwork in Biomedical Engineering Unit, lack of training or practice of Total Quality Management, changing organizational need & culture towards quality improvement practices, less employees empowerment to undertake quality initiatives, less employees empowerment to undertake quality initiatives, among others were identify from the study. However, it was found that these challenges impact on healthcare delivery and affect Biomedical Engineering Services at KBTH as it increases cost of operations, increased system, and technology failure negatively; standard specifications procedures are followed, and improves organizational culture towards quality whiles contributing to continuous process improvement at KBTH improves biomedical engineering service positively. To improve performance, the following suggestions are made to be incorporated into management decision in improving healthcare delivery at KBTH. That there should be leadership, management commitment and resources support, communication to total quality policy, definition with management’s employees
empowerment through training and education, changing organizational culture towards quality, improve internal customer satisfaction and implementing quality management systems among others.
Ghana’s premier teaching hospital with the aim of adding value to healthcare service delivery. Research methodology deployed was descriptive statistics for which Kruskal-Wallis a non-parametric group analysis was used to obtain the p-values and the median
marks that compared means score from each group based on the cut-of-point of 4.00. It was found from the study that total quality management concept is less understood and practiced among biomedical engineering unit of Korle-Bu Teaching Hospital (KBTH). It was further found that challenges such as lack of top management support, poor definition of quality as process improvement practice, lack of collaboration and
teamwork in Biomedical Engineering Unit, lack of training or practice of Total Quality Management, changing organizational need & culture towards quality improvement practices, less employees empowerment to undertake quality initiatives, less employees empowerment to undertake quality initiatives, among others were identify from the study. However, it was found that these challenges impact on healthcare delivery and affect Biomedical Engineering Services at KBTH as it increases cost of operations, increased system, and technology failure negatively; standard specifications procedures are followed, and improves organizational culture towards quality whiles contributing to continuous process improvement at KBTH improves biomedical engineering service positively. To improve performance, the following suggestions are made to be incorporated into management decision in improving healthcare delivery at KBTH. That there should be leadership, management commitment and resources support, communication to total quality policy, definition with management’s employees
empowerment through training and education, changing organizational culture towards quality, improve internal customer satisfaction and implementing quality management systems among others.
Subject
MSc. Engineering Project Management
Publisher
Ghana Technology University College
Date
SEPTEMBER, 2017
Contributor
Samuel Kingsford Seglah