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Introduction to AI and Ethics in Higher Education
This work examines the implications of AI on ethics, and vice versa, in higher education. It discusses these issues from the perspectives of students, educators, and administrators. Topics include types of AI deployment and integration, the impact of…
Service Innovation and Management: Digitalization, Service Infusion and Customer Experience
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear…