Browse Items (3132 total)

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear…

Author Index Page 1 Author Index Abrahams, Shamir 175 Abugosseisa, Muna 26 Agbehadji, Israel Edem 114, 121 Agbehadzi, Richard Koblah 121 Agyemang, Justice 181 Ahmad, Tohari 52, 64 Akinnuwesi, Boluwaji 89 Akinyemi, Dr Lateef Adesola 187 Allie,…

Introduction to Business 2e provides a strong, multidimensional foundation in the concepts, skills, and real-world examples of contemporary business. Welcoming and relevant narratives support students as they engage in core themes such as…