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Service Innovation and Management: Digitalization, Service Infusion and Customer Experience
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear…
Computer Networks: A Systems Approach, 6th Edition
Computer Networks: A Systems Approach, Sixth Edition, explores the key principles of computer networking, using real-world examples from network and protocol design. Using the Internet as the primary example, this best-selling classic textbook…
Handbook of Software Engineering Methods , 2nd Edition
The Handbook of Software Engineering Methods (2nd Edition) is an open-access instructional text focused on the practical application of software engineering practices. Rather than teaching syntax or language-specific programming, this volume…
