Performance management (PM) has been one of the most profound initiatives of public services reforms in both developed and developing countries in the last three decades. Despite its acceptance as a tool to enhance efficiency, effectiveness, and…
The role of traditional leaders (chiefs) in national development in Africa continues to generate significant debate among academics, especially those in the political science, anthropology, and economics literature. Chiefs are seen as local…
The role of traditional leaders (chiefs) in national development in Africa continues to generate significant debate among academics, especially those in the political science, anthropology, and economics literature. Chiefs are seen as local…
Growing interest in the area of participation especially at the local level stems from the belief that democratic approaches to governance achieve better development outcomes. Over the past decade, World Bank has been promoting Community-Driven…
The stakeholder engagement and innovation literature has received considerable academic attention. However, the subject of stakeholder legitimacy perceptions which impact the willingness and ability of stakeholders to engage with entrepreneurial…
The stakeholder engagement and innovation literature has received considerable academic attention. However, the subject of stakeholder legitimacy perceptions which impact the willingness and ability of stakeholders to engage with entrepreneurial…
Organisations are developing interest in the effective management of their employees’ performance in today’s competitive environment. Effective leadership has become increasingly necessary for organisations who are interested in improving employee…
Organisations are developing interest in the effective management of their employees’ performance in today’s competitive environment. Effective leadership has become increasingly necessary for organisations who are interested in improving employee…
Purpose
This study aims to explore the role customer satisfaction play in mediating the nexus between commitment, trust, relative dependence and customer loyalty from an emerging market context under a business-to-business (B2B)…