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Robotics and Automation Solutions for Inspection and Maintenance in Critical Infrastructures: Opinion Formation and Decision-Making over Graphs
Infrastructures are aging and have become a subject of profound concern, awakening our collective consciousness to the imperatives of civil and structural integrity. This concern, compounded by the unrelenting impact of climate change and the…
Service Innovation and Management: Digitalization, Service Infusion and Customer Experience
This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear…