79 10 3070 https://repository.gctu.edu.gh/files/original/44a49d6087a173fafa619ce62b992752.pdf 5e8241d1a4f40244752a0072d023d1b7 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Current and Emerging Computing Technology Creator An entity primarily responsible for making the resource Don Bentley Subject The topic of the resource Computer Science, Computer Software & Software Engineering Publisher An entity responsible for making the resource available BCcampus Date A point or period of time associated with an event in the lifecycle of the resource 2022 Format The file format, physical medium, or dimensions of the resource PDF Rights Information about rights held in and over the resource This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Language A language of the resource English Type The nature or genre of the resource Text https://repository.gctu.edu.gh/files/original/ab1bc9ccbd78cba555349a06b89d75f3.pdf 7d5642b771868ec7e174bede76b42203 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer satisfaction: role of customer service, innovation, and price in the laundry industry in Ghana Creator An entity primarily responsible for making the resource George Kofi Amoako Description An account of the resource The purpose of this paper is to test and examine the interrelationships amongst customer satisfaction, customer service, innovation, and competitive pricing in the laundry industry in Ghana using the covariance approach of Structural Equation Modeling. Quantitative research design was adopted for this study. The data set used to meet this paper’s main objectives was collected using face to face meeting of laundry customers and requesting them to fill out a 1–5 point Likert scale questionnaire. The results demonstrate the mediating effects and moderating effects that customer service, competitive pricing, and innovation has on customer satisfaction in the laundry service industry in Ghana. Publisher An entity responsible for making the resource available Routledge Date A point or period of time associated with an event in the lifecycle of the resource 2022 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hXmr_bYAAAAJ&cstart=20&pagesize=80&citation_for_view=hXmr_bYAAAAJ:e3CVSTJ63dQC Language A language of the resource English https://repository.gctu.edu.gh/files/original/6b3febd59ff7d1a1a8889a69c0d89ac6.pdf 58615bedfeb07adf3e23d1eeb3660084 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service and Customer Retention in Ghana's Banking Sector : The Case of SG SSB Bank (Societe Generale, Ghana) Creator An entity primarily responsible for making the resource George K. Amoako Robert K. Dzogbenuku,Godson K. Ahiabor Description An account of the resource This paper assesses the extent to which SG-SSB Bank Limited satisfies its customers in order to retain them and to identify the effects of customer service retention on the bank's fortunes. Regarding methodology of the study, a descriptive approach was considered using systematic random sampling method. The field instrument touched attributes of service performance, customer complaints, and service quality from 120 respondents. Multiple-linear regression model was used to determine the relationship between customer service delivery and customer retention. The study revealed that respondents were satisfied with service performance of quality service provided by the bank, but were dissatisfied with how the bank deals with customer complaints. It was concluded that though Ghana's banking sector is growing, much needs to be done in terms of client service management and strengthening employees' relationship with the management for growth. It is recommended that banks in Ghana must strive to meet ever increasing demands of clients if they want to remain relevant and competitive in the banking industry. The implication is that retaining customers through efficient customer service practices should be of prime focus of the top management for tangible results at the frontline. This will enhance corporate image in the banking sector, which is currently described as very competitive. Findings will be useful for policy development for sustainable growth in Ghana's financial services sector and other financial markets in Africa. Publisher An entity responsible for making the resource available Indian Journal of Marketing Date A point or period of time associated with an event in the lifecycle of the resource 2014 Source A related resource from which the described resource is derived https://scholar.google.com/scholar?oi=bibs&cluster=9394124534554939976&btnI=1&hl=en Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame Description An account of the resource Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements–with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from" passive audiences" to" active players" businesses are moving away from" the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and … Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:4DMP91E08xMC Language A language of the resource English https://repository.gctu.edu.gh/files/original/4087810cca22c99d6e34718724d569f0.pdf 1fe1e3555a72a089aca57796247ab54d Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cutlip and Center’s Effective Public Relations.11th Edition Creator An entity primarily responsible for making the resource Glen M. Broom and Bey-Ling Sha Subject The topic of the resource Public Relation Management Publisher An entity responsible for making the resource available Pearson Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Date A point or period of time associated with an event in the lifecycle of the resource 2013 https://repository.gctu.edu.gh/files/original/c21d6d550da3d35c4ad79d44a3216114.PDF 5b58e8a891c3b156091dde5afbb69c2f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cyber security innovation for the digital economy : a case study of the Russian Federation Creator An entity primarily responsible for making the resource Sergei Petrenko Subject The topic of the resource Computer Forensics (Cybersecurity) Publisher An entity responsible for making the resource available River publishers Date A point or period of time associated with an event in the lifecycle of the resource 2018 Format The file format, physical medium, or dimensions of the resource pdf Language A language of the resource English https://repository.gctu.edu.gh/files/original/0282000a7624631197e82fd811ccbe0d.pdf c265ab3ea89f14dfa031dbba12ec66cd Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Essentials Creator An entity primarily responsible for making the resource Charles J. Brooks, Christopher Grow, Philip Craig, Donald Short Subject The topic of the resource Fundamental Of Cybersecurity (Cybersecurity) Publisher An entity responsible for making the resource available Sybex Date A point or period of time associated with an event in the lifecycle of the resource 2018 Format The file format, physical medium, or dimensions of the resource pdf Language A language of the resource English https://repository.gctu.edu.gh/files/original/1b584208a2668e9efc624a4e7bad8ecb.PDF 9be5d1f5a8fc553bccd234a840554369 Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity for Industry 4.0: Analysis for Design and Manufacturing Creator An entity primarily responsible for making the resource Lane Thames, Dirk Schaefer Publisher An entity responsible for making the resource available Springer International Date A point or period of time associated with an event in the lifecycle of the resource 2017 Format The file format, physical medium, or dimensions of the resource pdf https://repository.gctu.edu.gh/files/original/22cdf5e678cbefde15d1398660342b6d.PDF 45fff40a7f51c0d216ca593b3da8c9f0 Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Fundamentals: Understand the Role of Cybersecurity, Its Importance and Modern Techniques Used by Cybersecurity Professionals Creator An entity primarily responsible for making the resource Rajesh Kumar Goutam Publisher An entity responsible for making the resource available BPB Publications Date A point or period of time associated with an event in the lifecycle of the resource 2021 Format The file format, physical medium, or dimensions of the resource pdf Subject The topic of the resource Fundamental of Cybersecurity(Cybersecurity) https://repository.gctu.edu.gh/files/original/c2e278668fa8187769738ffef966d157.pdf ba9d9de0e86053c3b6efa42d8f68dbae Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Cybersecurity Law Creator An entity primarily responsible for making the resource Jeff Kosseff Subject The topic of the resource Fundamental Of Cyber Security (Cybersecurity) Publisher An entity responsible for making the resource available Wiley Date A point or period of time associated with an event in the lifecycle of the resource 2019 Format The file format, physical medium, or dimensions of the resource pdf