314 10 3132 https://repository.gctu.edu.gh/files/original/56a9e1f7852a116fe4a3f2926a367a10.pdf 7c632cb976377637afbf9e9d108186aa Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Graduate School Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Introduction to AI and Ethics in Higher Education Creator An entity primarily responsible for making the resource Hepler, R. C., Vecchione, A., Hensley, R., Fensie, A., Sinha, S., Otero, L., Riechers, D., Long, L., Liang, L., Randall, R., & Gladd, J. Description An account of the resource This work examines the implications of AI on ethics, and vice versa, in higher education. It discusses these issues from the perspectives of students, educators, and administrators. Topics include types of AI deployment and integration, the impact of copyright law on AI use, issues with validity and fact-checking, and administrative and educator policies regarding AI in higher education. Subject The topic of the resource Artificial Intelligence Publisher An entity responsible for making the resource available EdTech Books Date A point or period of time associated with an event in the lifecycle of the resource 2024 Format The file format, physical medium, or dimensions of the resource PDF Rights Information about rights held in and over the resource This work is licensed under a Creative Commons Attribution 4.0 International License. Language A language of the resource English Type The nature or genre of the resource Text https://repository.gctu.edu.gh/files/original/11f2245d7ef942f52b39a5834adfb725.pdf 05a8448c3f627246685307de02049de0 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Graduate School Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service Innovation and Management: Digitalization, Service Infusion and Customer Experience Description An account of the resource This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also be implemented in business practice. At the beginning of the 21st century, many manufacturing firms struggled to exploit the financial potential of service businesses, a phenomenon described as the service paradox. While many manufacturing firms are still struggling with this paradox, several firms (both service and manufacturing firms) are simultaneously struggling with digitalization. This phenomenon can be viewed as the digitalization paradox, i.e., as a situation in which companies invest in digitalization but struggle to reach the expected revenue growth. By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience. It offers comprehensive coverage, blending literature reviews, conceptualizations, empirical illustrations, and case studies to offer a multifaceted perspective on corporate strategies, illuminating pathways to address the challenges posed by the service and digitalization paradoxes. Built on the latest research from the CTF–Service Research Center at Karlstad University, Sweden, this book offers a valuable resource for managers seeking practical strategies and approaches to enhance their understanding and implementation of service management and marketing principles. It will also appeal to academics with an interest in service management and marketing. Subject The topic of the resource Digital Marketing, IT in Business, Organization, Innovation and Technology Management Publisher An entity responsible for making the resource available Springer Date A point or period of time associated with an event in the lifecycle of the resource 2025 Format The file format, physical medium, or dimensions of the resource PDF Rights Information about rights held in and over the resource This work is licensed under a Creative Commons Attribution 4.0 International License. Language A language of the resource English Type The nature or genre of the resource Text Creator An entity primarily responsible for making the resource Lars Witell (Editor)