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                <text>The Handbook of Logistics and Distribution Management: Understanding the Supply Chain.6th Edition</text>
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                <text>The Impact of Automated Information Systems in the Revival of Distressed Credit Unions in Ghana by Fostering Project. &#13;
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&#13;
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                <text>This study investigates the impact of the automated information systems introduced (as a key strategy) by the Food Security Through Co-operatives in Northern Ghana (FOSTERING) Project in distressed credit unions in these three areas: Salaga, Chamba, and Kpandai in the eastern corridor of northern Ghana. The feasibility studies undertaken by the project in 2012/13 revealed that most of the credit unions in the eight participating districts of the project in the eastern corridor were characterized by severe insolvency. However, due to the key role that the project wanted the credit unions (CUs) to play towards the attainment of its goal, the strategy to computerize the operations of the CUs was adopted for the project. The methodology involved a case study approach, with both qualitative and quantitative methods applied. The data collection methods were questionnaires involving the credit unions’ officials, and document review. The results of this study are in line with empirical studies that revealed the significant impact of AIS on institutional performance. The findings point to the fact that the automation of the CUs information systems has greatly enhanced the revival of the distressed credit unions. Again, the CUs have all attained the immediate and intermediate targets set by the project, and realized significant growth. The study concludes that the implementation of AIS in credit unions in Ghana can significantly affect and impact on them positively. Therefore, recommendations are given for CUA and CU leaders to channel much resources and focus on leveraging on the advancement of technology to the strategic development of credit unions and the CU movement in Ghana. Project donors or managers are urged to identify and anticipate the impact of AIS in credit unions in subsequent CU development projects.&#13;
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                <text> Msc Management Information Systems</text>
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                <text>Ghana Technology University College</text>
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                <text> Dr. William Brown-Acquaye</text>
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                <text>The Impact of Construction Project Management Software Applications on Organizational Efficiency and Profitability; &#13;
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&#13;
&#13;
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                <text>Kofi Kofi Essel </text>
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                <text>Construction project management software application (CPMSA) is the future of an industry that is very conservative in nature. Yes the construction industry cannot be left out of the surge in the use of technology to make life and work processes easier and convenient. In recent times the art of construction project management has been developed into software application for use in the day to day business management process for greater efficiency and profitability. This research work scrutinizes Michiletti &amp; Co. Ltd‟s deployment of a construction project management software application to improve their administrative process, enhance efficiency and profit. This research examines and if the deployment of CPMSA has brought profit and efficiency to their operations. Descriptive and exploratory study research designs which uses mixed methods of data collection and analysis (both quantitative and qualitative) was used. It examined the limitations related to the deployment of their candy software applications. A likert scale was used to collect data on the opinions of workers and analysed. Findings exposed terrible weaknesses in software rollout process and usage as only one out of 7 department were hooked on the software. Lack of top management interest and commitment to a holistic rollout was identified, wasted investments among others.</text>
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                <text> MSc in Engineering Project Management </text>
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                <text>Ghana Technology University College</text>
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                <text>Ernest Ofori-Nyarko </text>
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                <text>The Impact Of E-Commerce On Local And Small Scale Enterprise In The Accra Metropolitan Assembly,Osu-Klottey District Accra &#13;
 &#13;
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                <text> Karimou Bola Hope</text>
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                <text>Small and Medium Scale Enterprises (SMEs) have a great influence on the lives of people of our economy. They play vital roles such as revenue generation and creation of employment. Statistics proves that SMEs constitute over 60% of all businesses in developing countries. And probably the percentage is higher than the estimate when it comes to Ghana. Over the years, programmers and workshops are being organized to enhance development and expansion of small business enterprises by government and non-government organization (NGOs). So many business enterprises grow rapidly to a point and when there is a small change in the economy, and then it depresses them from their point. On the basis of the study conducted on the topic ““The impact of e-commerce on local businesses and small scale enterprises in the Accra Metropolitan Assembly, Osu-Klottey District Accra. The sample size was made up of hundred and sixty (160) SMEs within Accra. Respondents were provided with questionnaires to fill. The following general conclusions were made from the research conducted, it is evident that there are quite worrying state of the affairs relating to the use of e-commerce to improve business growth strategies of small scale enterprises within the metropolis. Generally, the respondents agreed that e-commerce helps to improve the survival status of local businesses. However, the usage is limited to mobile phone and internet leaving out chunk of the tools and their application or usage. It was recommended among other things that government and policy makers should collaborate with small-scale enterprises union to develop cheaper software’s to aid their businesses. The study also recommended that small-scale enterprises and their owners (management) should build a culture that is favorable to technology and innovation and seek how technology can give them competitive advantage</text>
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                <text>Dr. William Brown-Acquaye</text>
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                <text>The Impact of Economic Indicators on Financial Performance of Non-financial Firms on Ghana Stock Exchange</text>
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                <text>Mary Donkor, Yusheng Kong, Stephen Kwadwo Antwi, Mohammed Musah, Florence Appiah Twum</text>
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                <text>Financial performance is one of the basic indicators that investors and creditors check in accessing the performance of firms. The purpose of this paper is to empirically examine the impact of economic indicators on financial performance of quoted non-financial firms on the Ghana Stock Exchange (GSE). The study focuses on the impact of RealGDP, Exchange rate, Inflation, Unemployment and Interest rate as determinant of economic indicators whereas Sales growth, Company size, Leverage and Efficiency from firms specific are used as controlled variables in checking the effect of these indicators on financial performance of these firms. ROA and ROE were used as proxies for financial performance of the listed firms. The study employed a panel data of 21 listed non-financial firms from the period of 2008 to 2017. The result revealed that Real GDP and inflation have significant positive impact on ROE. On the contrarily, economic indicators used for this study showed no level of significance with ROA. Company size recorded positive and negative significant impact on ROA and ROE respectively, sales growth and efficiency were statistically significant with ROA. The study recommends government and regulatory authorities to come out with good policies that will help boost the economic activities in the country and drop inflation rate since they have the tendency of affecting non-financial firms’ performance. Moreover, management must ensure full utilization of its internal resources by focusing on diversification and expansion since company size, efficiency and sales growth affect the return on assets and equity of firms. In addition, management …</text>
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                <text>The impact of effective customer relationship management (CRM) on repurchase: A case study of (GOLDEN TULIP) hotel (ACCRA-GHANA)</text>
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                <text>The purpose of this study was to determine the impact of Customer Relationship Management (CRM) on customer loyalty in the hotel industry. The study was conducted at the Golden Tulip hotel, Accra. The objectives of the study were to determine if (CRM) has an impact on customer loyalty, to determine if the practice of effective CRM in organisations leads to a long or short term financial impact, to find out the extent or degree to which effective CRM leads to customer satisfaction and to assess if the services provided by the hotel meets the needs and wants of customers. Questionnaires were administered to both individual and corporate clients of the hotel and the result of this was analyzed. The results showed that 46.3% of the respondents were females whilst 53.3% were males. Most of the respondents had heard about the hotel from newspaper advertisements (40%) and referrals from people who had used the hotel (30%). 80% of the respondents were willing to refer to the services of the hotel to other people whilst 90% of them were satisfied with the services at the hotel. The accommodation and catering facilities were mostly patronized. The perception among respondents about the hotel was good since they gave a positive review of the services. Most of the respondents agreed that they would come back to the hotel. The corporate clients were also satisfied with the services provided at the hotel with 20% having used the hotel for up to 4 years. The corporate clients said they would use the facility again, thus, customer loyalty existed among these clients as well as, the individual clients. It is recommended that the hotel improves the cooling …</text>
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                <text>The Impact of Effective Stakeholder Management on Success of Infrastructure Projects in Ghana’s Tertiary Institutions: The Case of Gimpa &#13;
&#13;
&#13;
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                <text>With the objective of studying the impact of effective stakeholder management on the success of infrastructural projects in Ghana’s tertiary institutions, this study sought to identify what constitutes project success in the opinion of associated stakeholders of infrastructural projects carried out in tertiary educational institutions in Ghana, determining determinants of effective stakeholder management and how they impact on the infrastructural projects and finally creating a profile and engagement tool for managing projects within the context of infrastructural projects in state owned tertiary educational institutions in general and GIMPA in particular.&#13;
The case study approach was adopted for this study coupled with data collected through surveys. The entire organisation (GIMPA) constituted the population for the research. With a sample size of 47, the purposive sampling technique was adopted to select primary stakeholders while secondary stakeholders were randomly sampled. The results of this study suggest that understanding project stakeholders, their different requirements and measuring project performance against defined key performance indicators are relevant steps to achieving success for all project stakeholders. The study concluded with a model for stakeholder profiling and engagement for the organisation to improve on its internal processes and two key recommendations thus: Tertiary educational institutions should pay close attention to stakeholder management issues in a formalized manner as this has been found to have a strong correlation with project success. Project stakeholder management efforts being undertaken in institutions of higher learning should focus first and foremost on the top five priority stakeholder engagement activities discovered in this research; namely, proper stakeholder identification, frequent engagements, solving conflict issues promptly, constantly analyzing and making the most of intra-stakeholder coalitions and conflicts, as well as demonstrating an understanding of and responding to the interests of the various stakeholder groups.&#13;
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                <text> MSc. Engineering Project Management </text>
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                <text>Ghana Technology University College</text>
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                <text>Dr. Mrs. Ethel Asante Antwi </text>
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                <text>The impact of employee perception on the successful institutionalisation and implementation of performance management systems in developing countries: The perspective from …</text>
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                <text>Frank LK Ohemeng, Emelia Amoako‐Asiedu, Theresa Obuobisa‐Darko</text>
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                <text>Performance management (PM) has become a key instrument in the quest to ensure optimal operations by organisations in the public sector. Some scholars, though, believe that PM has failed because of employees' negative perception and management's exclusion of employees from its development. Studies on the relationship between employee perception of PM and its effectiveness in the public sector are limited. We argue that management must value employee perception more highly than they do at present because it is unlikely employees would be willing to take an active part in implementing a change with which they disagree or that they see as having no value. This study examines the effect of employees' perception on the institutionalisation and implementation of PM in developing countries, with specific reference to Ghana.</text>
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                <text>Performance management (PM) has become a key instrument in the quest to ensure optimal operations by organisations in the public sector. Some scholars, though, believe that PM has failed because of employees' negative perception and management's exclusion of employees from its development. Studies on the relationship between employee perception of PM and its effectiveness in the public sector are limited. We argue that management must value employee perception more highly than they do at present because it is unlikely employees would be willing to take an active part in implementing a change with which they disagree or that they see as having no value. This study examines the effect of employees' perception on the institutionalisation and implementation of PM in developing countries, with specific reference to Ghana.</text>
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