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                <text>EO Afoakwa, S Sefa-Dedeh, Y Kluvitse, EO Sakyi-Dawson</text>
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                <text>The Influence of Managed Services in the Mobile Telecommunications Industry in Ghana. A Case Study of Airtel&#13;
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                <text>Considering today’s unpredictable economic climate most organization are required to respond to the most summary pressing business challenges while at the same time constantly evolving their strategies to maintain cost and improve revenue. As Telecoms faces new imperative to deliver some value to every amount that is invested into telecom operations and setup, most companies are looking for Managed Service providers that can help managed technological business risk, managed any&#13;
uncertainty, enhance agility and even control cost while at the same time maintaining their core business objectives. (Hewlett-Packard Company, 2002). This study is to explore the level of influence that using Managed Services has on the operations of the Telecom Companies. The study focuses on Airtel Ghana as a case study, and uses cooperation of vendors (MSPs), their adherence to SLAs and cost savings as a means to measure the influence of managed services on the business operations of Mobile Telecommunication Companies in Ghana. Interview was used as the main tool to gather the required information from Airtel and staffs of their four Managed Services Partners (Mahindracomviva, IBM, CSG and Ericsson. The outcome of the data analysis reveal that from the perspective of Airtel respondents and their partners alike, the level of cooperation between MSPs in working together towards service delivery is generally good. However, the MSPs level of adherence to Service Level Agreements (SLAs) is low according to Airtel respondents although the MSPs claimed their adherence to SLA was high. Lastly, according to Airtel respondent there is really no cost savings in the operations from the use of Managed Services contrary to the general assertion that Managed Services reduce cost according to (Alexander and Young, 1996; Sheehan, 1993).&#13;
The results however emphasized some benefits as sound technical support and expertise, better human resource management and opportunity to focus on core business.&#13;
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                <text>Ghana Technology University College</text>
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                <text>Dr Lempogo Forgor</text>
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                <text>Meetings are associated with higher team productivity but too many meetings can negatively affect productivity. The structure of the study is to determine the influence of organizational meetings on productivity at Vodafone Ghana. The research adopted the descriptive survey design with a quantitative approach to collect data from the target population employed by Vodafone Ghana. Using the stratified random sampling method, approximately 258 (32%) of employees were sampled from a total of 805 employees of the various departments. A selfdesigned was used to collect data from employees and open questions, data was collected from employees. SPSS software was used to analyze the descriptive and inferential statistics Results indicated that during the week, meetings were held, mainly daily (24.4%), four times a week (10.1%), three times a week (5.8%) and twice a week (37.6%). Meetings were held, mainly three times a day (42.6%), four times a day (27.9%) and, twice a day (26.0%). Meetings duration was long; one hour (69.8%) and one and a half hours (10.1%). There was a negative association of meetings with productivity among respondents (the correlation coefficient is -0.124, significant at the 0.05 significance level), thus meetings have a negative influence on respondents’ productivity. Frequency of meetings affect work time because it takes the time needed to work. Exactly 82.5% of respondents said meetings are too frequent, 40.3% said meetings take the time they need for other job responsibilities, 73.3% said meetings take the energy they need for other job responsibilities. Exactly 79.0% indicated that some meetings are not needed at work and 61.7% said some activities at meetings are not needed. Recommendations included the strategic planning of meetings to reduce frequency and time and the adoption of more flexible online forums and e-mails.</text>
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                <text>Dr. Mabel Oti-Boadi&#13;
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                <text>The Influence of Service Quality on the Satisfaction of&#13;
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                <text>The purpose of this study was to examine the influence of service quality on the community&#13;
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center to provide information on the crossing service schedule earlier and efforts have been made&#13;
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                <text>Innovator, Journal of Business Innovation and Entrepreneurship Ethics</text>
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                <text>The novel Coronavirus Disease (COVID-19) is recognized as a global pandemic, affecting more than 530 million individuals worldwide. The COVID contagion presents an exclusive challenge to education. Due to the restrictions recommended by the World Health Organization (WHO), governments, health professionals, and other organizations, the educational sector moved from offline to online pedagogy. The purpose of this study is to assess the impact of technology in teaching and learning process, student engagement, and faculty involvement toward virtual classrooms as triggered by COVID. A cross-sectional study was conducted to gather information from some teachers and students of Ghana. An online questionnaire was developed to collect data on probable academic outcome envisaged through technology in the midst of educational restriction by the COVID pandemic. About 500 teachers and students …</text>
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