249 10 3075 https://repository.gctu.edu.gh/files/original/f2d76e5a76de12a9d090476bfd5cf400.pdf c3a5e4708c2719d1f8d6535baae020ea Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource How and why refugees might change their ICT behaviour when migrating to Europe? Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Information and Communication Technologies (ICT) have become part of everyone's’ lives and imagining a life without them seems almost impossible. Mobile phones and social media platforms, which are of great importance in this thesis, are used for contacting friends and families, gathering news but also as a tool for organizing a getaway. Therefore this bachelor thesis aims to answer the research question “How and why refugees might change their ICT behaviour when migrating to Europe?”. Until now, this questions has not been answered in the literature. Previous studies only focussed on the ICT use at the specific location of migrants and refugees (in their home countries, en route or in their host societies), examined the impact on ICT on social integration or treated the media discourse about refugees, for example, on Facebook. Contributing to this discourse, the author of this thesis conducted interviews with six refugees of different nationalities in two refugee centers in Düsseldorf, Germany, asking them about their individual ICT behaviour in their countries of origin, en route and in Germany. Based on the method of discourse analysis, the interviews reveal that the mobile phone as well as social media platforms are of great importance for refugees as they enable them to take part in their loved ones lives despite the geographical distances. On the other hand refugees did not changed their ICT behaviour now living in Germany compared to their home country, the purpose, however, did changed. Source A related resource from which the described resource is derived https://essay.utwente.nl/76337/1/Drozdzynski_BA_BMS.pdf Language A language of the resource English https://repository.gctu.edu.gh/files/original/c52a526f1aa0e56ecdf2e69fb07f3cbb.pdf 12c1959d1c65ee4f65e509be168771d7 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Covid-19: Study of Online Teaching, Availability and Use of Technological Resources Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Te situation caused by the Covid-19 global crisis has led universities to make abrupt and immediate changes to continue training their students virtually (Bao, 2020). Universities have had to urgently adapt their strategies to respond to the crisis since the beginning of the epidemic to carry on with their daily tasks efciently (Ali, 2020; Kieu et al., 2020). Language A language of the resource English https://repository.gctu.edu.gh/files/original/b6ecc78bbd33ec0ddfa83aa3d6cc3da0.pdf da3a54baa63a480808c2fdf6146d92c9 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE EFFECT OF SERVICE INNOVATION ON CUSTOMER SATISFACTION” Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Service Innovation is a topic that has become relatively popular in recent years because of its importance and the effects it has on the businesses. The purpose of this study is to identify and understand the effect Service Innovation has on the Customer satisfaction through constructs like service quality and perceived brand value. The study used quantitative research method in order to collect data from the convenience sample. The data was collected from two different countries, thus cultural values and differences have been compared. The results from the study suggest that service innovation has a positive and direct effect on the Service Quality and Perceived Brand Value as well as its direct relationship with Customer Satisfaction. Another factor revealed is the culture and the study emphasizes its importance and effect on the final results of the research. The research aims to recognize the importance of service innovation and its relation to customer satisfaction, and finally to contribute to the marketing literature. Source A related resource from which the described resource is derived https://openaccess.bilgi.edu.tr/server/api/core/bitstreams/a39ff785-9716-49bb-aedc-0e3cd0fc486d/content Language A language of the resource English https://repository.gctu.edu.gh/files/original/305827440e2a1e17516a9bad42a8639f.pdf 57b7357d7ca39316b0d30eedcb531f3b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Channel Structure and Conflict Management among Multinational Corporations (MNCs) in Ghana Creator An entity primarily responsible for making the resource Robert Ebo Hinson a Description An account of the resource [Abstract] The research seeks to gain qualitative insights into channel structure and conflict management of leading multinational companies operating in Ghana. A case-study approach was adopted for this study. Data was gathered and analyzed qualitatively through interviews of managers of five multinational firms in Ghana. The companies were found to be practicing a three-level channel system, a combination of exclusive and intensive distribution strategies and a partial integration, thus limiting their control of the chain of distribution. The managements of the case companies have adopted some measures to mitigate the conflict-prone zones, which, in most cases, are not yielding the desired result of consolidating their channel operations. This research may have limited generalizability to all multinationals. The major contribution of this paper is that it helps in drawing out key issues of channel structure and conflict management in a developing economy context. Date A point or period of time associated with an event in the lifecycle of the resource 2011 Source A related resource from which the described resource is derived https://www.researchgate.net/profile/Thomas-Anning-Dorson/publication/312038741_Channel_Structure_and_Conflict_Management_among_Multinational_Corporations_MNCs_in_Ghana/links/586b9cde08ae6eb871bb5b36/Channel-Structure-and-Conflict-Management-among-Multinational-Corporations-MNCs-in-Ghana.pdf Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Consumer attitude towards shopping malls in sub-Saharan Africa : an exploration of the "new" retail format in Ghana Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Description An account of the resource This study investigates the Ghanaian retail sector, with particular focus on shopping malls and the behaviour of their patrons i.e. the shoppers. The study reveals eight (8) key mall visitation motivations and five (5) key shop attributes that attract Ghanaian shoppers. Escapism influences the shoppers most, followed by pleasure flow, safety, aesthetic and architectural leisure, respectively. The least motivational factor is exploration. The result suggests that shoppers in Ghana are most likely to see the mall as an escape route from their daily hectic conditions, a place for relaxation. This study has demonstrated that, the retailing environment of the mall can be best understood by studying the characteristics of the tri-components i.e. shoppers, shop, and mall as all activities and behaviour at the mall are inextricably intertwined. Though the study seeks to investigate the behaviour of patrons of shopping malls in the developing economies within the sub-Saharan Africa, the findings are based on shoppers in Ghana. Therefore care must be taken in applying the findings to other developing economies due to differences in culture. Publisher An entity responsible for making the resource available Published Online:1 Jan 2012https://hdl.handle.net/10520/EJC128581 Date A point or period of time associated with an event in the lifecycle of the resource 2012 Source A related resource from which the described resource is derived https://journals.co.za/doi/abs/10.10520/EJC128581 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Social Media and E-Government Services in Africa Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Description An account of the resource Social media has been described as having the potential to enhance the delivery of e-government services. The chapter relies on examples of social media use in providing e-government services in South Africa, Ghana, Kenya, Morocco, Rwanda and Nigeria. From the literature, the chapter found that social media provides a convenient and effective ways for governments to communicate with citizens on e-government services. Social media enables citizens to gain access to e-government sites and facilitates engagement with users of e-government services. The use of government portals to provide e-government services can be augmented with social media accounts providing communications about the services and serving as an avenue to engage the public about e-government services. This chapter makes a strong case for integrating e-government portals with social media accounts in the African public sector. This is a preview of subscriptio Date A point or period of time associated with an event in the lifecycle of the resource 2023 Source A related resource from which the described resource is derived https://link.springer.com/chapter/10.1007/978-3-031-22642-7_6 Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Democracy and Use of Social Media by Public Sector Organisations in Africa Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Description An account of the resource The adoption and use of social media is influenced in part by the prevailing political environment. The use of social media in Africa is fraught with some challenges due to the lack of political will, and sometimes opposition from some government institutions. The chapter provides the reasons why social media is viewed as anti-democratic within the African socioeconomic context. Some of the toxic factors have been found to include the promotion of misinformation, fake news, hate speech, and voter manipulation. The chapter also provides some examples of social media ban in Africa supervised by governments that perceive the technology as destructive. This chapter as well advocates for the promotion of social media because of its democracy-deepening function and concludes that social media must be promoted to develop democracy on the African continent Publisher An entity responsible for making the resource available Springer Nature Switzerland AG Date A point or period of time associated with an event in the lifecycle of the resource 2023 Source A related resource from which the described resource is derived https://link.springer.com/chapter/10.1007/978-3-031-22642-7_5 Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service Delivery in Africa: Consumer Perceptions of Quality in Selected African Countries Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Esi Akyere Mensah, Doreen Anyamesem Odame Description An account of the resource Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements–with many forward-thinking companies transitioning from a transactional to a more strategic view of the customer. As customers have evolved and transformed from" passive audiences" to" active players" businesses are moving away from" the old industry model that sees value as created from goods and services to a new model where value is created by experiences". Today, businesses and customers create value through customised, co-produced offerings. This co-creation of value helps firms highlight the customer’s or consumer’s point of view and improve the front-end process of identifying customers’ needs. Given the increasing recognition of the customer as a co-creator of value, perceptions of customer service quality during COVID-19 and afterwards matter to businesses in Africa looking to thrive in a new post-COVID era since customers increasingly face several choices in the bid to access consumer products and services. This book consists of seven chapters beginning with an overview detailing the importance of customer service matters to Africa’s development and ending with a discussion of the future directions for enhanced customer service delivery in Africa. Each chapter in this book includes actual customer service and delivery practices from various countries on the African continent, including Egypt, Ghana, and South Africa, and … Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:4DMP91E08xMC Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Ishmael Mensah, George Kofi Amoako, Esi Akyere Mensah, Isaac Coffie, Eddy Khosa Description An account of the resource Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19. Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back. In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear. This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector. With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic. Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=UelpwsoAAAAJ&citation_for_view=UelpwsoAAAAJ:aqlVkmm33-oC Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations Creator An entity primarily responsible for making the resource Robert Ebo Hinson, Ishmael Mensah, George Kofi Amoako, Esi Akyere Mensah, Isaac Coffie, Eddy Khosa Description An account of the resource Hospitality and Tourism Marketing: Building Customer Driven Hospitality and Tourism Organizations is an absolutely crucial book in light of the world post COVID-19. Following the pandemic, big hotel chains like the Accor Group and Marriot closed outlets, but post COVID-19, the global hospitality and tourism sector is bouncing back. In bouncing back though, the pandemic brought to the fore the absolute need for high levels of customer centricity in a world that was gripped by fear. This new Hospitality and Tourism (H&T) Marketing book takes a customer-oriented approach to discussing marketing discipline in the global H&T sector. With chapters spanning topics like service characteristics of hospitality and tourism marketing, people management strategies for service businesses, consumer behaviour, designing and building brands, electronic marketing, internet marketing, database marketing, and direct marketing and relationship marketing, this book has the right balance of technology and consumer-oriented topics to provide the right balance for tourism marketing practitioners post pandemic. Publisher An entity responsible for making the resource available CRC Press Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://books.google.com/books?hl=en&lr=&id=uMf1EAAAQBAJ&oi=fnd&pg=PT14&dq=info:w3TyJ6P2AjEJ:scholar.google.com&ots=nze78dE8V3&sig=C4P23xPHWOZlSXgDuuaLNl7sXx4 Language A language of the resource English