179 10 3132 https://repository.gctu.edu.gh/files/original/11f2245d7ef942f52b39a5834adfb725.pdf 05a8448c3f627246685307de02049de0 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Graduate School Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Service Innovation and Management: Digitalization, Service Infusion and Customer Experience Description An account of the resource This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also be implemented in business practice. At the beginning of the 21st century, many manufacturing firms struggled to exploit the financial potential of service businesses, a phenomenon described as the service paradox. While many manufacturing firms are still struggling with this paradox, several firms (both service and manufacturing firms) are simultaneously struggling with digitalization. This phenomenon can be viewed as the digitalization paradox, i.e., as a situation in which companies invest in digitalization but struggle to reach the expected revenue growth. By applying the lens of service innovation to digitalization and service infusion, the book showcases how firms can overcome the service and digitalization paradoxes, transform service provision, and improve the customer experience. It offers comprehensive coverage, blending literature reviews, conceptualizations, empirical illustrations, and case studies to offer a multifaceted perspective on corporate strategies, illuminating pathways to address the challenges posed by the service and digitalization paradoxes. Built on the latest research from the CTF–Service Research Center at Karlstad University, Sweden, this book offers a valuable resource for managers seeking practical strategies and approaches to enhance their understanding and implementation of service management and marketing principles. It will also appeal to academics with an interest in service management and marketing. Subject The topic of the resource Digital Marketing, IT in Business, Organization, Innovation and Technology Management Publisher An entity responsible for making the resource available Springer Date A point or period of time associated with an event in the lifecycle of the resource 2025 Format The file format, physical medium, or dimensions of the resource PDF Rights Information about rights held in and over the resource This work is licensed under a Creative Commons Attribution 4.0 International License. Language A language of the resource English Type The nature or genre of the resource Text Creator An entity primarily responsible for making the resource Lars Witell (Editor) https://repository.gctu.edu.gh/files/original/f26e662ccfa7e2fb16bd8f8f060d2291.pdf 538b3e4df1f9a5b94d18ebf75ecc98ef Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Engineering Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Modern Digital And Analog Communication Systems Creator An entity primarily responsible for making the resource Lathi, B. P., Ding, Zhi Publisher An entity responsible for making the resource available Oxford University Press Date A point or period of time associated with an event in the lifecycle of the resource 2010 Type The nature or genre of the resource Text Subject The topic of the resource Digital/ Analog Communication Systems Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English https://repository.gctu.edu.gh/files/original/bed4e706fb23b0b991f18f281eb511d2.pdf f8a0f9b83784061393fb4db7ff1ba7ea Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Graduate School Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Essentials of Management Information Systems, 10th Edition Creator An entity primarily responsible for making the resource Laudon, C. Kenneth., Laudon, P. Jane Subject The topic of the resource Management Information Systems Publisher An entity responsible for making the resource available Pearson Date A point or period of time associated with an event in the lifecycle of the resource 2012 Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Type The nature or genre of the resource Text https://repository.gctu.edu.gh/files/original/849a7f21fca14617c2d03c014e314441.pdf 84f015de136159c6d4107ebf089b62a3 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Computing and Information Systems Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Batani, John 7, 12, 89 Bayaga, Anass 20 Blose, Max 187 Buhat-Mendoza, Dorothy 215 Creator An entity primarily responsible for making the resource Laurie Butgereit, Chumani Charlie, Bester Chimbo, Willie Chinyamurindi, Liezel Cilliers, Paul Danquah, Saurav Deoraj, Saheed Faremi, Yinusa Faremi, Stephen Fashoto, Emmanuel Freeman, Vusumzi Funda, Fatima Gamieldien, Dennis Gookyi, Marilou Gravides, Raymond Gyaang, Andre Henney, Sanele Hlabisa, Abdulati Jahbel Description An account of the resource Author Index Page 1 Author Index Abrahams, Shamir 175 Abugosseisa, Muna 26 Agbehadji, Israel Edem 114, 121 Agbehadzi, Richard Koblah 121 Agyemang, Justice 181 Ahmad, Tohari 52, 64 Akinnuwesi, Boluwaji 89 Akinyemi, Dr Lateef Adesola 187 Allie, Mogammad 193 Ampaguey, Jocelyn 215 Aroba, Oluwasegun Julius 38 Arthur, Ewura 1, 181 Asiedu, Derek 181 Avulekpor, Ebenezer 108 Batani, John 7, 12, 89 Bayaga, Anass 20 Blose, Max 187 Buhat-Mendoza, Dorothy 215 Butgereit, Laurie 26 Charlie, Chumani 32 Chimbo, Bester 102 Chinyamurindi, Willie 96 Cilliers, Liezel 32, 96 Danquah, Paul 1 Deoraj, Saurav 38 Faremi, Saheed 89 Faremi, Yinusa 89 Fashoto, Stephen 89 Freeman, Emmanuel 108, 114, 121 Funda, Vusumzi 44 Gamieldien, Fatima 193 Gookyi, Dennis 1, 181 Gravides, Marilou 215 Gyaang, Raymond 1 Henney, Andre 140, 193 Hlabisa, Sanele 199 Jahbel, Abdulati 52 237 2024 … Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=rQvaaoMAAAAJ&cstart=20&pagesize=80&citation_for_view=rQvaaoMAAAAJ:qxL8FJ1GzNcC Language A language of the resource English https://repository.gctu.edu.gh/files/original/790703aec1e0b4b8c361ed4bb2bc5245.pdf 5fefc2a6e70d653b8acacde91bdde823 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Graduate School Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Management & Organizational Behavior.9th Edition Creator An entity primarily responsible for making the resource Laurie J. Mullins Publisher An entity responsible for making the resource available Pearson Education Limited Date A point or period of time associated with an event in the lifecycle of the resource 2010 Subject The topic of the resource Human Resource Management Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English https://repository.gctu.edu.gh/files/original/a769f83dc4b15d088a90c2c60ddfb4a5.pdf 4bd179304175cc56e1752684e60507c6 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Management and Organizational Behaviour. 13th Edition Creator An entity primarily responsible for making the resource Laurie J. Mullins and Gary Rees Subject The topic of the resource Organizational Behavior and HR Management Publisher An entity responsible for making the resource available Pearson Date A point or period of time associated with an event in the lifecycle of the resource 2023 Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Type The nature or genre of the resource Text https://repository.gctu.edu.gh/files/original/e7aa299cc0cf3a204243308e2b6fa832.pdf 46f0e146bda3796eb9eb6a342f81b57f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Graduate School Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Management & Organizational Behavior, 11th Edition. Creator An entity primarily responsible for making the resource Laurie Mullins Subject The topic of the resource Organizational Behavior and HR Management Publisher An entity responsible for making the resource available Pearson Date A point or period of time associated with an event in the lifecycle of the resource 2016 Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Type The nature or genre of the resource Text https://repository.gctu.edu.gh/files/original/0752b88119476ff78d86a6503361cbbf.pdf 7042400ad97d56ed93d338755810ef49 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Engineering Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The Literature Review Creator An entity primarily responsible for making the resource Lawrence A. Machi Brenda T. McEvoy Publisher An entity responsible for making the resource available Corwin Date A point or period of time associated with an event in the lifecycle of the resource 2016 Type The nature or genre of the resource text https://repository.gctu.edu.gh/files/original/39803ee0aa3abd84d0a0d2853f5c1bf5.pdf 2b77bec9b4d24839aa46ecde4b0eff29 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Introduction to Business Creator An entity primarily responsible for making the resource Lawrence J. Gitman, Carl McDaniel, Amit Shah, Linda Koffel, Bethann Talsma, James C. Hyatt Subject The topic of the resource Business Publisher An entity responsible for making the resource available OpenStax Date A point or period of time associated with an event in the lifecycle of the resource 2018 Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Rights Information about rights held in and over the resource This work is licensed under a Creative Commons Attribution 4.0 International License. Type The nature or genre of the resource Text https://repository.gctu.edu.gh/files/original/bc0621e17285b09bfa23ce6945c573e6.pdf f67a31e6a35e6ad0b74c765541f5dc1f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Introduction to Business, 2nd Edition Creator An entity primarily responsible for making the resource Lawrence J. Gitman, Carl McDaniel, Amit Shah, Monique Reece, Linda Koffel, Bethann Talsma, James C. Hyatt Subject The topic of the resource Business and Management Publisher An entity responsible for making the resource available OpenStax Date A point or period of time associated with an event in the lifecycle of the resource 2026 Format The file format, physical medium, or dimensions of the resource PDF Rights Information about rights held in and over the resource This resource is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License Language A language of the resource English Type The nature or genre of the resource Text Description An account of the resource Introduction to Business 2e provides a strong, multidimensional foundation in the concepts, skills, and real-world examples of contemporary business. Welcoming and relevant narratives support students as they engage in core themes such as decision-making, ethics, customer satisfaction, entrepreneurship, global business, and managing technological and societal changes. The material includes hundreds of current business examples from a range of industries and geographic locations. Extensive illustrations, case studies, review materials, and assessments offer instructors and learners the tools needed to develop a deep, practical understanding. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for success in further studies and careers. The Second Edition was written with extensive input from faculty, industry experts, and students. Revisions focus on currency, emerging technologies, changing business practices, and evolving legal and ethical dynamics. The authors emphasize course-wide themes, including the impacts and implications of artificial intelligence, the changing nature of the workplace, and new approaches to team dynamics. A detailed transition guide is available in the instructor resources.