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                <text>Qualitative Insights into Market Orientation&#13;
in Small Ghanaian Businesses &#13;
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                <text>Robert Ebo Hinson </text>
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                <text>Due to their importance to economic development, small businesses are the subject of multidisciplinary streams of&#13;
business research. This current paper focuses on exploring the market orientation posture of small businesses&#13;
operating in Ghana. Cast in a qualitative research mode, we utilize face to face interviews to gain insights into the&#13;
market orientation opinions and postures of small business operators. Deductive analysis of the interview&#13;
transcripts revealed that small businesses do not have a structured marketing plan. Most of the proprietors&#13;
interviewed do not understand market orientation and do not see its importance to the success of their businesses.&#13;
Their main focus is on the customer and the methods adopted are very informal but seem to have a positive effect&#13;
on market share and customer retention. Following these findings, the paper provides some managerial&#13;
implications, highlights the inherent limitations of the case study, and outlines some avenues for future studies. </text>
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                <text>https://www.researchgate.net/profile/Robert-Hinson-2/publication/49610973_Qualitative_Insights_into_Market_Orientation_in_Small_Ghanaian_Businesses/links/02e7e51dcee4f2e364000000/Qualitative-Insights-into-Market-Orientation-in-Small-Ghanaian-Businesses.pdf</text>
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                <text>Characterization of melting properties in dark chocolates from varying particle size distribution and composition using differential scanning calorimetry</text>
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                <text>Emmanuel Ohene Afoakwa, Alistair Paterson, Mark Fowler, Joselio Vieira</text>
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                <text>Melting properties in dark chocolates processed from varying particle size distribution (PSD), fat and lecithin content were studied using differential scanning calorimetry (DSC). Compositional parameters were PSD (D90 (90% finer than this size) of 18, 25, 35 and 50μm), fat (25%, 30% and 35%) and lecithin (0.3% and 0.5%) contents. Variations in PSD had no influence on crystallinity of products. Fat and lecithin content influenced the degree of crystallinity and melting properties (Tend, Tindex and ΔHmelt) of the products. Increasing fat content caused consistent increases in degree of crystallinity and crystal size distribution, thus effecting significant changes in Tend, Tindex and ΔHmelt of their derived products. Increasing lecithin content however reduced the crystal sizes in products. Particle size (PS) increases had limited effects on Tonset, Tpeak, and ΔHmelt independent of fat and lecithin content. Significant …</text>
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                <text>https://www.sciencedirect.com/science/article/abs/pii/S0963996908001130</text>
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                <text>Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship</text>
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                <text>Value co-creation (VC) is generally considered as having mutually beneficial implications for all actors involved. Nonetheless, emerging evidence on value co-destruction and its consequences on the wellbeing of co-creating actors implies that narrowing down on specific fallouts of this process is needed for managerial interventions. This paper contributes to the value-co-creation literature by exploring the relationship between customer participation in VC on some difficult to detect employee service behaviors: workaholism and fear-based silence. The extent to which employee trust (TRS) in employee – hotel relationship moderates these relations is assessed. While the findings from 422 frontline employee-customer data within luxury hotels in Ghana support a negative effect of VC on fear-based silence and workaholism, TRS buffered these effects. We recommend that VC in service failure and recovery be approached with tact, compassion, and forgiveness.</text>
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                <text>J. Retailing Consum. Serv.</text>
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                <text>https://www.sciencedirect.com/science/article/abs/pii/S0969698921004641</text>
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                <text>Effects of tempering and fat crystallisation behaviour on microstructure, mechanical properties and appearance in dark chocolate systems</text>
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                <text>Emmanuel Ohene Afoakwa, Alistair Paterson, Mark Fowler, Joselio Vieira</text>
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                <text>Fat crystallisation behaviours in dark chocolates from varying particle size distribution (PSD) (D90 of 18, 25, 35 and 50μm) was studied, yielding products from different temper regimes (optimal temper, over-temper and under-temper), and their effects on mechanical properties and appearance evaluated. Microstructures of derived products were determined using stereoscopic binocular microscopy. Wide variations in mechanical properties and appearance were noted in products from different particle size and temper regimes. Particle size (PS) was inversely related with texture and colour, with the greatest effects noted in hardness, stickiness and lightness at all temper regimes. Over-tempering caused significant increases in product hardness, stickiness with reduced gloss and darkening of product surfaces. Under-tempering induced fat bloom in products with consequential quality defects on texture, colour and …</text>
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                <text>Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry</text>
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                <text>Osaretin Kayode Omoregie, John Agyekum Addae, Stanley Coffie, George Oppong Appiagyei Ampong, Kwame Simpe Ofori</text>
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                <text>Purpose&#13;
The increasing number of banks in the Ghanaian banking industry has brought about intense competition in the industry. The purpose of this paper is, therefore, to examine the factors that influence retail banking customers’ loyalty intentions.&#13;
Design/methodology/approach&#13;
In order to validate the proposed research model, the study adopts a survey design. Data were collected from 565 customers of the top performing banks in terms of customer deposits. Data analysis employed the partial least squares structural equation modeling (PLS–SEM) using SmartPLS version 3.&#13;
Findings&#13;
Results from the PLS–SEM analysis indicated that satisfaction, service quality and trust had significant effect on loyalty, with satisfaction having the most significant effect. Interestingly corporate image was found to have a significant effect on both satisfaction and trust but not on loyalty. In all, the proposed model accounted for 63.3 …</text>
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                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=NogL9W0AAAAJ&amp;amp;citation_for_view=NogL9W0AAAAJ:LkGwnXOMwfcC</text>
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                <text>Despite the growing research on the performance implications of technological and organizational innovation, our understanding of how they impact SMEs’ international performance is limited. Drawing from the dynamic capability and the institutional theories, this study argues that technological and organizational innovation has a synergistic effect on international performance and that this effect is contingent on unique domestic institutional factors. We test this model using structural equation modeling on a sample of 204 internationalized SMEs operating in Ghana. The findings from the analysis show that high levels of organizational and technological innovation jointly improve SMEs’ international performance. In addition, the results show that institutional environment specificity and institutional environment enforceability enhance the complementary effect of organizational and technological innovation on the …</text>
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                  <text>Faculty of IT Business</text>
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            <description>A name given to the resource</description>
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                <text>Linkages between livelihood opportunities and refugee–host relations: learning from the experiences of Liberian camp-based refugees in Ghana</text>
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            <name>Creator</name>
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                <text>Gina Porter Kate Hampshire Peter Kyei Michael Adjaloo George Oppong Kate Kilpatrick</text>
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            <description>An account of the resource</description>
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                <text>This paper combines recent livelihoods approaches to refugee studies with a social resilience framework to explore the interlinkages between refugee–host relations and refugee coping strategies in the Buduburam camp in Ghana. The reported experiences of camp residents and of the people with whom they interact in their efforts to make a living (NGO staff, government officials, traders etc.) illustrate the complex interplay between personal networks, livelihoods and broader relations between refugee and host populations. We draw particular attention to language skills, diaspora linkages and the impact of illicit and/or innovative livelihood strategies of refugees. Despite the enormous emphasis refugees in the camp place on earning their own living, some groups are less able or less willing than others to build the social networks to the host population that might allow them access to regular employment. Other …</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
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                <text>Oxford University Press</text>
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            <name>Date</name>
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                <text>2008</text>
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            <description>A related resource from which the described resource is derived</description>
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              <elementText elementTextId="10545">
                <text>https://scholar.google.com/citations?view_op=view_citation&amp;hl=en&amp;user=NogL9W0AAAAJ&amp;citation_for_view=NogL9W0AAAAJ:eQOLeE2rZwMC</text>
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            <description>A language of the resource</description>
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              <elementText elementTextId="10546">
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              <name>Title</name>
              <description>A name given to the resource</description>
              <elementTextContainer>
                <elementText elementTextId="10216">
                  <text>Faculty of IT Business</text>
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      <name>Text</name>
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            <name>Title</name>
            <description>A name given to the resource</description>
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                <text>Factors affecting MOOC usage by students in selected Ghanaian universities</text>
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            <name>Creator</name>
            <description>An entity primarily responsible for making the resource</description>
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              <elementText elementTextId="10548">
                <text>Eli Fianu, Craig Blewett, George Oppong Appiagyei Ampong, Kwame Simpe Ofori</text>
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            <description>An account of the resource</description>
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                <text>There has been widespread criticism about the rates of participation of students enrolled on MOOCs (Massive Open Online Courses), more importantly, the percentage of students who actively consume course materials from beginning to the end. The current study sought to investigate this trend by examining the factors that influence MOOC adoption and use by students in selected Ghanaian universities. The Unified Theory of Acceptance and Use of Technology (UTAUT) was extended to develop a research model. A survey was conducted with 270 questionnaires administered to students who had been assigned MOOCs; 204 questionnaires were retrieved for analysis. Findings of the study show that MOOC usage intention is influenced by computer self-efficacy, performance expectancy, and system quality. Results also showed that MOOC usage is influenced by facilitating conditions, instructional quality, and MOOC usage intention. Social influence and effort expectancy were found not to have a significant influence on MOOC usage intention. The authors conclude that universities must have structures and resources in place to promote the use of MOOCs by students. Computer skills training should also be part of the educational curriculum at all levels. MOOC designers must ensure that the MOOCs have good instructional quality by using the right pedagogical approaches and also ensure that the sites and learning materials are of good quality.</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
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              <elementText elementTextId="10550">
                <text>MDPI</text>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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              <elementText elementTextId="10551">
                <text>2018</text>
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            <description>A related resource from which the described resource is derived</description>
            <elementTextContainer>
              <elementText elementTextId="10552">
                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=NogL9W0AAAAJ&amp;amp;citation_for_view=NogL9W0AAAAJ:d1gkVwhDpl0C</text>
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            <name>Language</name>
            <description>A language of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="10553">
                <text>English</text>
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              <name>Title</name>
              <description>A name given to the resource</description>
              <elementTextContainer>
                <elementText elementTextId="10216">
                  <text>Faculty of IT Business</text>
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          <element elementId="50">
            <name>Title</name>
            <description>A name given to the resource</description>
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                <text>An interrogation of the dialogic potential of insurance firm websites in Ghana</text>
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          <element elementId="39">
            <name>Creator</name>
            <description>An entity primarily responsible for making the resource</description>
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              <elementText elementTextId="10555">
                <text>Robert Ebo Hinson</text>
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            <name>Description</name>
            <description>An account of the resource</description>
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              <elementText elementTextId="10556">
                <text>This paper examines the dialogic potential of insurance firms’ websites in Ghana. Research was executed via a content analysis of insurance companies’ websites in Ghana using Kent and Taylor’s (1998) dialogic framework. Insurance companies in Ghana have been fairly successful in utilizing the dialogic features in their corporate websites. Out of the five dialogic principles proposed by Kent and Taylor (1998); the findings of the study show a preponderant use of the dialogic loop feature by the sampled insurance companies. Also comparing local and international companies, the local insurance companies seem rather more dialogic than the international companies. However the sampled insurance companies performed rather poorly on the principle of return visit and conservation of visitors. This study contributes to the scarce literature on dialogic potential of websites from a developing country context.</text>
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            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
              <elementText elementTextId="10557">
                <text> Article Reuse Guidelines</text>
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                <text>2012</text>
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            <description>A related resource from which the described resource is derived</description>
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              <elementText elementTextId="10559">
                <text>https://journals.sagepub.com/doi/full/10.1177/0266666913477879</text>
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                <text>English</text>
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              <name>Title</name>
              <description>A name given to the resource</description>
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                <elementText elementTextId="10216">
                  <text>Faculty of IT Business</text>
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      <name>Text</name>
      <description>A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text.</description>
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                <text>Factors influencing innovation performance in higher education institutions</text>
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                <text>Mercy Asaa Asiedu, Hod Anyigba, Kwame Simpe Ofori, George Oppong Appiagyei Ampong, John Agyekum Addae</text>
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                <text>Purpose&#13;
The purpose of this paper is to explore the relationship between transformational leadership, knowledge management capabilities, organizational learning, and innovation performance in the context of higher education institutions.&#13;
Design/methodology/approach&#13;
Using a survey research design, data was collected from 219 respondents, comprising faculty and administrative staff from two public and five private universities in Ghana. The data were analyzed by using the partial least squares approach to structural equation modeling with the use of Smart PLS software.&#13;
Findings&#13;
The results revealed that transformational leadership significantly predicts knowledge management capabilities and organizational learning and also has a positive effect on innovation performance.&#13;
Originality/value&#13;
Although some studies have covered the theoretical and empirical analyses of links between transformational leadership...</text>
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              <elementText elementTextId="10564">
                <text>Emerald Publishing Limited</text>
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                <text>2020</text>
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            <description>A related resource from which the described resource is derived</description>
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              <elementText elementTextId="10566">
                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=NogL9W0AAAAJ&amp;amp;citation_for_view=NogL9W0AAAAJ:3fE2CSJIrl8C</text>
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            <description>A language of the resource</description>
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                <text>English</text>
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