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                  <text>MSc. Engineering Project Management</text>
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                <text>Effects of Delays on Project Quality within the Construction Industry in Ghana &#13;
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&#13;
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                <text>Adwoa Sefa-Boakye</text>
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                <text>Delays in construction projects have been identified as a major challenge that affects many projects; Geraldine John Kikwasi (2012). The quality of work done is criticized due to these delays. The delays are caused by many factors which are basically project management related challenges coupled with other external factors Albert P. C. Chan et al (2004). Construction project delay is also seen as a worldwide problem in project delivery and Ghana has received its share. Numerous efforts by researchers and construction project management professionals to confront this problem have not yielded satisfactory results. Delays have a great and undesirable impact in terms of quality, cost and risk in construction projects. The aim of this study was to investigate and identify the effects of delays on project quality within the construction industry in Ghana. In attaining the aim of the study the following specific objectives were advanced, one, to find out the factors that causes delay in construction projects, two to assess the effect of the delays on the quality of construction projects, and three to establish a relationship between delay of projects and quality of projects. The study adopted a quantitative structured questionnaire survey by targeting five selected construction companies within Accra and Tema. Respondents were selected by the quota sampling technique. Out of the One Hundred and twenty (120) questionnaires distributed, eighty (80) were retrieved from respondents sixty-seven percent (67). Relative Importance Index and Severity Index were used to analyze the data collected. The study revealed that, three main causes of delays that affect project quality were: Scope, Procurement and Human Resource factors. These three factors composed of 18 indicators ranging from financial resources, delays in honouring payment certificates, poor supervision, underestimation of the project duration, poor communication among stakeholders, challenging designs, environmental conditions, complexity for developers to access bank credit or loans, poor planning, material price escalations, poor data collections and documentations and project selection process or procedures. In concluding, the following measures were promoted for effective construction delivery that will eliminate delay and promote quality work: Proper scope definition and planning, establishing fasts on the financial liquidity of project sponsors, agreed terms and specifications, proper communication channel quick payment schedules agreed by all the contracting parties. KEYS WORDS: Effects, delay, Quality, construction projects, Ghana, contractors, Surveyors, Engineers, Architects and Consultants&#13;
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                <text> MSc. Engineering Project Management</text>
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                <text>Ghana Technology University College</text>
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                <text>Mrs. Getrude Amoakohene</text>
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                <text>Morphemic Patterns of Pharmaceutical Brand Names on The Ghanaian Market</text>
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                <text>AE Kongo, DA Fenyi, I Jones-Mensah, MO Tabiri</text>
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                <text>Purpose: This study aims to analyse the morphemic structures employed by pharmaceutical companies in naming medicine brand names and explore how these naming patterns reflect the brands' perceived effects on users.&#13;
Design/Methodology/Approach: Using the purposive sampling technique, the researchers sampled 1,000 medicine brand names fully registered under the Food and Drugs Authority (FDA) of Ghana and applied Katamba’s Lexical Morphology Theory to identify the morphemic structures used in composing these names.&#13;
Findings: The analysis revealed that the medicine brand names incorporate elements such as Generic Names (GN), Dosage Forms (DF), Manufacturers’ Names (MN), Local Representatives (LR), and Zero Criteria. Furthermore, the findings indicate that the morphemic patterns of medicine brand names on the Ghanaian market are structured mono-morphemically, incorporating coinages and borrowings, as well as di-morphemically and poly-morphemically, both of which involve blending and compounding word-formation processes.</text>
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                <text>https://scholar.google.com/citations?view_op=view_citation&amp;amp;hl=en&amp;amp;user=c6aHdPkAAAAJ&amp;amp;citation_for_view=c6aHdPkAAAAJ:kNdYIx-mwKoC</text>
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                <text>DATA COMMUNICATION PRINCIPLES For Fixed and Wireless Networks</text>
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                <text>Aftab Ahmad</text>
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                <text>KLUWER ACADEMIC PUBLISHERS</text>
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                  <text>MBA Finance</text>
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                <text>Effects of Digital Banking Services on Customer Satisfaction-Case Study Ecobank Ghana Limited.</text>
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                <text>Afua Akomah Bamfo</text>
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                <text>Customer satisfaction has become the cornerstone of all banking services. The adoption of technology, technological enhancements and inclusion, facilitation of customer experiences and satisfaction through the provision of digital banking services is seen as one of the key strategies to provide bespoke services to customers. The aim of this research was to assess the effects of digital/electronic banking services and products on customer satisfaction in Ghana using Ecobank Ghana Limited as a case study. Quantitative data was collected through a survey from a sample of&#13;
200 respondents and analyzed quantitatively. Findings indicated that digital banking products/services are internet banking, mobile banking and ATM products and services. Respondents indicated that they most often use a combination of traditional and digital banking although the findings also indicated that the use of electronic banking services are on the high.&#13;
ATM (β = 0.310) systems were found to be a very good predictor of customer satisfaction, which was statistically significant (p=.000). This indicates that any increase in ATM products and services there is a 31% increase in customer satisfaction. Internet banking reveled the highest correlation with customer service followed by security which had coefficients of 0.799 and 0.713 respectively. Also, mobile banking revealed the strongest relationship with security at 0.668 whiles ATM Debit/Credit cards had the correlation with customer service 0.697. these indicate positive effects of electronic banking products and services on customer satisfaction. The findings of the study make it clear that that digital banking leads to customer satisfaction. This is quiet outstanding as the digital industry seems to still be in its growth stage. The findings basically provide evidence that with continuous growth and investments banks can have more satisfied customers and also, banks can reduce operational costs through automation of tasks as indicated by some earlier researchers. Future research could adopt a more qualitative or mixed methods approach to gain in- depth understanding of the issues raised as well as to further clarify some of the situations observed within the study.</text>
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