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                <text>Forging sustainable development must explicitly commit to gender issues in the management of enterprises in Africa. However, advancing both gender equality and creating sustainable pathways present pressing problems. This book chapter examines the need to address gender equality and sustainable development jointly and outlines the moral, ethical, and practical justifications. It was found that the sustainability issues in Africa include overusing and non-renewal of our natural resources (depletion of natural resources), environmental degradation, and high-income inequality. Gender inequality in Africa was found in work and industrialisation, demographics and procreation, agriculture and food production, water, sanitation, and energy, among others. The main drivers of gender inequality in Africa were revealed as unequal access to social protection, and economic, and legal power. Other factors that were …</text>
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                <text>Forging sustainable development must explicitly commit to gender issues in the management of enterprises in Africa. However, advancing both gender equality and creating sustainable pathways present pressing problems. This book chapter examines the need to address gender equality and sustainable development jointly and outlines the moral, ethical, and practical justifications. It was found that the sustainability issues in Africa include overusing and non-renewal of our natural resources (depletion of natural resources), environmental degradation, and high-income inequality. Gender inequality in Africa was found in work and industrialisation, demographics and procreation, agriculture and food production, water, sanitation, and energy, among others. The main drivers of gender inequality in Africa were revealed as unequal access to social protection, and economic, and legal power. Other factors that were …</text>
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                <text>Institutional Strategies and Graduate Employability Development Skills of Business Students: The Mediating Role of Graduate Capital Forms</text>
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                <text>Esther Asiedu, Afia Nyarko Boakye, Ebenezer Malcalm, Cornelius K Amoah</text>
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                <text>This study aims to assess the effect of institutional strategies on the development of employability skills, mediated by graduate capital forms among business education students in some selected public and transnational universities in Ghana. Institutional theory underpinned this study. The institutional strategy constructs of curriculum design, extracurricular activities, workintegrated learning, internship and job placement, university engagement with industries, career centers, and student engagement with employability development opportunities predicted the dependent variable graduate employability with the mediating variables. On a sample of 1280 survey participants, structural equation modelling was used. The findings showed that all of the constructs included in institutional strategies had a favourable, significant impact on the growth of graduate employability abilities. The development of social, cultural, and psychological capital forms under the mediating variable was supported to have an indirect influence or partial mediation between institutional tactics and the development of graduate employability abilities. The findings recommend public universities should be more proactive in promoting the employability agenda by assisting students in building their employability skills in a digitalized world. Again, regulators and decision-makers like the Ministry of Education (MoE) and the Ghana Tertiary Education Commission (GTEC) should reconsider making the development of employability skills in the academic fields of undergraduate education that reflect and merit the rapidly changing skill requirements of contemporary and digitalised work …</text>
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                <text>This study aims to quantitatively explore the impact of AI-enabled chatbot integration on business processes, focusing on system quality, information quality, and chatbot experience. Utilizing a quantitative approach, the study involves 395 participants in Ghana to analyze the relationships between system quality (SQ), quality of information (QoI), experience with chatbot (ECB), business agility (BA), and service performance (SP). The study revealed that AI-enabled chatbot integration profoundly influences business processes, with business agility acting as a key mediator, impacting service performance. The interconnected relationships identified provide valuable insights into navigating the evolving digital landscape. Organizations are recommended to strategically leverage AI-enabled chatbot integration, prioritize business agility, and invest in technology to enhance system quality, information quality, and user …</text>
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                <text>This study aims to quantitatively explore the impact of AI-enabled chatbot integration on business processes, focusing on system quality, information quality, and chatbot experience. Utilizing a quantitative approach, the study involves 395 participants in Ghana to analyze the relationships between system quality (SQ), quality of information (QoI), experience with chatbot (ECB), business agility (BA), and service performance (SP). The study revealed that AI-enabled chatbot integra-tion profoundly influences business processes, with business agility acting as a key mediator, impacting service performance. The interconnected relationships identi-fied provide valuable insights into navigating the evolving digital landscape. Orga-nizations are recommended to strategically leverage AI-enabled chatbot integration, prioritize business agility, and invest in technology to enhance system quality, information quality, and user experience. Continuous monitoring and adaptation of these elements are crucial for sustained success in the dynamic business environment.</text>
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                <text>Financial Performance of Private Pension Funds in Ghana: The Effect of Risk Management</text>
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                <text>Esther Asiedu, Nana Kwame Owusu Ansah, Afia Nyarko Boakye, Ebenezer Malcalm</text>
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                <text>Purpose&#13;
In Ghana, recently the financial performance of the private pension schemes has gone up tremendously. The purpose of this study is to investigate how risk management methods influence the financial performance of private pension schemes.&#13;
Design/Methodology/Approach&#13;
The study randomly selected, 450 private pension managers that have existed for at least five years. Financial reports from these schemes were used to analyse key financial indicators, which include the return on assets (ROA) profitability ratio, the company’s size, net investment income, and contribution to the total fund ratio. The research investigation looks at how approaches to risk management affect these pension funds’ financial performance by employing a hierarchical multiple regression model.&#13;
Findings&#13;
The results demonstrated a strong correlation between firm size, net investment income, contribution to total funds, and the financial performance of private pension funds. From the hierarchical multiple regression model, specific risk management practices, such as those related to stakeholders involved in policy formulation, the risk management framework, response strategies mitigation and enhancement, and internal controls, were identified as significant contributors to the financial performance of pension funds.&#13;
Practical Implications&#13;
The study suggests that the National Pensions Regulatory Authority (NPRA) should adjust investment guidelines based on these insights, empowering pension fund managers to implement effective risk management practices.&#13;
Originality/Value&#13;
Research on risk management has predominantly been in the banking sector …</text>
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                <text> Assessing the Effect of Brand Development on Organizational Performance: A Case Study of Guinness Ghana Breweries Limited (GGBL).</text>
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                <text>Brand development plays an essential role in any business environment and is considered as an asset of a company. This research assessed and deepens the understanding of the effect of&#13;
brand development on organizational performance. The study examined Employees knowledge on brand development as a marketing strategy, the factors that influence brand development strategies, effect of branding development on the Organizational performance&#13;
and identified the challenges of brand development at Guinness Ghana Breweries Limited&#13;
(GGBL). The research design adopted an exploratory design method using qualitative and quantitative methods in the study. The researcher used a case study approach in assessing the impact of brand development strategies on the operations of GGBL by collecting the opinion of One Hundred and ninety- seven (197) questionnaires respondents. Descriptive analysis of findings was generated by use of SPSS and Microsoft Excel. The study revealed Brand development strategy has a significant effect on organizational performance. The findings also revealed the existence of adequate knowledge on brand development as a marketing strategy at GGBL among employees. Furthermore, majority of the respondents stated GGBL has a unique brand development strategy which has a significant effect on the organizational performance. The various factors identified as key reasons for branding supports the study conceptual&#13;
framework dimensions with respect to customer-based, market-based and financial-based perspectives in determining brand development effect on organizational performance of GGBL. The study further recommends to the management of GGBL to ensure sufficient investment&#13;
of resources into brand development and also find more ingenious ways of communicating their brand to all their stakeholders that does not involve spending so much money.</text>
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                <text>Msc. Supply Chain Management</text>
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                <text>Recapitalisation and Bank Performance Indices: Evidence from Ghana Using the Slems Framework.&#13;
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                <text>Eugene Asiamah-Boadi&#13;
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                <text>Regulators and monetary institutions over the period have used various recapitalisation reforms to promote stability within the banking fraternity. The fallout of the global financial crisis in 2007 has confirmed the inadequacy of these reforms and same has led to many reforms within the banking space particularly on the matter of bank recapitalisation. Recapitalisation entails increasing the capital stock of an organisation either in equity or debt components in order to achieve a desired capital structure, - optimum capital structure. In the context of banking, recapitalisation is a regulatory tool that results in a bank securing a long term capital stock by altering its capital structure substantially through the use of equity funding. This regulatory tool is aimed at providing additional cash cover to support a bank’s operations in a given economy. Prior to the year 2008, the Bank of Ghana had caused banks to increase their capital levels in smaller lots to achieve some desired levels. The Bank of Ghana in February 14, 2008, the Bank of Ghana directed banks in Ghana; Foreign Controlled Banks (FCBs) and Domestic Controlled Banks (DCBs) to shore up their capital levels to attain a minimum recapitalisation threshold of GH¢60 million (equivalent to USD 30 million) by December 2009 and December 2012 respectively. Subsequent to the 2012 recapitalisation deadline, there have since been two other directives on bank recapitalisation by the Bank of Ghana with the recent one being the new recapitalised amount of GH¢400 million (equivalent to USD $85 million) to be attained by all banks come 31st December 2018. The 2008 recapitalisation policy was the major recapitalisation reform the Ghanaian banking industry had experienced at the time and same gave the researcher the pleasure to measure the impact of such an exercise on bank performances and whether or not the recapitalisation exercise has achieved its desired outcomes, recapitalisation motives. The 2008 recapitalisation reform was also to enable banks undertake big ticket transactions in the economy, be able to absorb losses and also to improve the overall performance of these banks.&#13;
The study therefore discusses the subject matter of recapitalisation and how its regulation has affected bank performances in Ghana over the period. The study provides empirical evidence on how additional bank capital introduced in a bank’s capital structure impacts bank performances – through testing of relationships and establishing causality among variables. Performances of banks were measured using the SLEMS framework; solvency, liquidity, earnings, management and sensitivity ratios to market risk via banks system and controls. The study adopted a quantitative research approach and largely used secondary data for a ten year period spanning 2006 -2015. Purposive sampling method was used to sample 20 banks comprising of Nine (9) FCBs and Eleven (11) DCBs. The model specification was developed along the production function theory where output (dependent variables) is deemed a function of inputs (independent variables). This model was further developed using multiple regression equation to include all other variables for purposes of predicting output. The research findings from the study show that it is easier and faster for FCBs to recapitalise than when it comes to DCBs. The research findings also suggest that FCBs do better than DCBs in the short run. The findings however suggest that DCBs recorded higher recapitalisation levels than FCBs thereby improving the positions of DCBs in the long run. The study revealed that there was a positive relationship between recapitalisation and all other independent variables. There were mixed results and outcomes with respect to how dependent variables impacted dependent variables. These mixed results form the basis of future research to interrogate further why a particular approach to achieving regulators recapitalisation directive have been used over the years, and whether or not another type of recapitalisation reform could be used going forward. The research outcome is aimed at helping stakeholders particularly regulators within the financial system; pensions, securities and insurance industries to better appreciate the effects of the recapitalisation in their respective industries and the Ghanaian financial system as a whole.</text>
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                <text>Ghana Technology University Library</text>
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                <text>Eugene McKenna</text>
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                <text>Assessing Payment Card Industry Data Security Standard Compliance and ‘Europay, Mastercard, Visa’ Adoption amongst Universal Banks in Ghana and it’s Relationship with Fraud. &#13;
&#13;
 &#13;
&#13;
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                <text>Eugene Oku</text>
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                <text>In the banking industry, protecting consumers' financial security is without a doubt a major issue of concern especially in the modern world where the banking process has been digitalized and consumers exposed to numerous new issues. The introduction of the payment card system in the 1950’s created a new channel through which fraudsters can exploit. With the rise in card payment fraud cases, ‘Europay, MasterCard and Visa’&#13;
(EMV) technology was created in 1994 by the major players in the industry to secure card present transactions. This was followed by the release of the first version of the Payment Card Industry Data Security Standards (PCI DSS) somewhere in 2010 to protect cardholder data. Thus, this study was designed to understand the impact of PCI DSS and EMV standards in Ghanaian banking industry and its relationship on payment card&#13;
frauds. The sampling technique employed in the study was random sampling technique. Questionnaires were administered to staff and customers of 10 selected universal banks to&#13;
gather primary data from the targeted participants which were analysed with Statistical Package for Social Sciences (SPSS). In all 50 staff of universal banks (i.e. 5 from each bank) and 100 customers (i.e. 10 from each bank) participated in this research.&#13;
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PCI DSS compliance and EMV adoption. It was also discovered that cost of implementation, lack of management commitment and support and uncooperativeness of key stakeholders were the major challenging issues for banks seeking to adopt PCI DSS&#13;
and EMV. The study also revealed that, most of the banks have made some efforts to protect he cardholder data of their customers and was further deduced that the higher the&#13;
compliance level of PCI DSS and EMV the lower the occurrence of card payment fraud. To conclude, it was shown that customers are more loyal when steps are being taken in their best interest.</text>
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                <text>Dr. Stephen Asunka</text>
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