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                <text>CSR is important not just because it helps businesses to help society and communities but because it can help firms to build trust and identify with the needs of communities. Establishing and keeping trust with customers, communities and regulators isn’t simple and can be easily damaged or lost. To be successful in the long-term, firms need to think beyond what’s affecting them today to what’s going to happen tomorrow. This isn’t just about addressing changes to technology or the needs of customers, but also taking into account alterations in social, environmental and governance issues A couple of studies in the past revealed that reputation and competitive advantage are the results of increased customer satisfaction after engaging in CSR . This study adds to knowledge by suggesting that Corporate strategy, Human resource strategy, Research and development strategy and Product strategy can …</text>
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                <text>Achieving the 17 sustainable development goals (SDGs) has become very important in the survival of the human race and the earth's ecosystem. The purpose of this study is to see the effectiveness of social media communication and how it influences consumer behavior perception on environmental sustainability and the role of social media influencers. This chapter is a conceptual manuscript. The researcher used literature from good and reliable databases such as Emerald, Sage, Taylor &amp; Francis, Web of Science, Elsevier, and others. Desk research was adopted and literature covering the relevant constructs in the title and model were reviewed and thoroughly discussed and meanings and implications were synthesized.</text>
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                <text>A conceptual framework on finding the nexus between sustainability and desired outcomes for smart cities–the moderating role of green leadership</text>
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                <text>Purpose&#13;
This paper aims to focus on the nexus between sustainability and desired outcomes for smart cities. The main focus is on how green leadership influences the relationship between smart and sustainable activities and stakeholder management.&#13;
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The work is essentially a non-empirical review of the literature to develop a conceptual model to be tested in a subsequent study.&#13;
Findings&#13;
The findings indicate that smart cities and their sustainability activities can drive desired outcomes through green leadership. Also, green leadership has an indirect relationship with the desired outcomes of smart cities; hence, managers in the tourism and hospitality industries should cultivate their green leadership style to assist smart cities in accomplishing their goals.&#13;
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                <text>In this paper, we study U-ample I-semigroups and obtain its structure theorem. It is proved that a semigroup is a U-ample I-semigroup if and only if it can be expressed by W GBR (M, θ), namely, the weakly generalized Bruck-Reilly extension of a monoid. This result not only extends and amplifies the structure theorem of I-bisimple semigroups given by RJ Warne, but also generalizes the structure theorem of*-bisimple type AI-semigroups given by Y. Shang and L. Wang in 2012.</text>
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                <text>Embracing Environmentalism By Assessing The Sustainability and Adoption Of Biomass As Boiler Fuel In The Manufacturing Industry</text>
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                <text>Naana Tetebea Oyirifi, Ruhiya Abubakar, Emmanuel Kwame Effah, Nana Agyeman Prempeh, Amevi Acakpovi</text>
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                <text>This study was designed to investigate the sustainability of using biomass as fuel for industrial boilers within the manufacturing sector, with particular reference to Cargill Ghana Limited, located within the Free zones enclave of Tema. The research was designed to achieve four specific objectives including; The identification of the social-economic benefits of using biomass as boiler fuel; Examination of the potential environmental impact of biomass as boiler fuel; Determination of the impact of fossil fuel cost on the adoption of biomass as boiler fuel; and Identification of the challenges which hinder sustainability in the adoption of biomass as boiler fuel. Adopting a convenient sampling model, a sample size of 65 was evaluated from Cargill’s population of 187 using sample calculator. The primary data was collected with the aid of interviews and questionnaires administered on suppliers and staff respectively. The acquired data was analysed with tables, pie charts, histograms and mathematical interpretations for the demographics, and tables along with central tendencies of frequencies for the main survey. The findings reveal that an average of 74.1% of the participants agree that biomass as a boiler fuel has some socio-economic benefits. While majority of the participants remained neutral, only 28.6% indicated that the adoption of biomass has environmental consequences. The findings further show that 73.1% of the people agree that the continuous increases in the prices of fossil fuel have triggered high adoption of biomass. Lastly, 54.2% of the participants believe that climatic factors such as, land allocation and land tenure; occupational accidents …</text>
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                <text>Recent unruly energy crisis Ghana is facing and ways to control it, has led to the completion of an extensive literature search both in the specific field of research (energy systems) and specific topic of research (energy demand and supply matching), which revealed the gaps in literature leading to a proposed topic of research that seeks to embark on the development of a model for the prediction of domestic energy demand and usage in Ghana.&#13;
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                <text>THE EFFECT OF SERVICE INNOVATION ON&#13;
CUSTOMER SATISFACTION”</text>
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                <text>Service Innovation is a topic that has become relatively popular in recent years&#13;
because of its importance and the effects it has on the businesses. The purpose of&#13;
this study is to identify and understand the effect Service Innovation has on the&#13;
Customer satisfaction through constructs like service quality and perceived brand&#13;
value. The study used quantitative research method in order to collect data from the&#13;
convenience sample. The data was collected from two different countries, thus&#13;
cultural values and differences have been compared. The results from the study&#13;
suggest that service innovation has a positive and direct effect on the Service&#13;
Quality and Perceived Brand Value as well as its direct relationship with Customer&#13;
Satisfaction. Another factor revealed is the culture and the study emphasizes its&#13;
importance and effect on the final results of the research.&#13;
The research aims to recognize the importance of service innovation and its relation&#13;
to customer satisfaction, and finally to contribute to the marketing literature. </text>
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