Browse Items (3108 total)

Purpose – This paper, grounded on social capital and social networking theory, examines how postgraduate
students in Ghana cultivate and utilise social resources towards career development.
Design/methodology/approach – Following a qualitative…

The complexities of the global financial market have made investment decisions very critical in this fast-paced global world. As a result of these complexities, investment decisions are always affected by psychological and behavioural biases. These…

The chapter explores how public sector leadership could adopt the responsible leadership orientation for employee engagement through a responsible leader's cultural competence and proper diversity management practices. The chapter reviewed secondary…

Purpose
This paper aims to investigate the moderated-mediation roles of career crafting as well as leader-member exchange (LMX) between career decision self-efficacy and psychological empowerment among ex-offenders in…

Purpose
This paper aims to investigate the moderated-mediation roles of career crafting as well as leader-member exchange (LMX) between career decision self-efficacy and psychological empowerment among ex-offenders in…

This book is written for the typical computer user: someone who uses computers for day-to-day activities (browsing the web, sending/receiving email, etc.) and is interested in delving a bit deeper into some of the current technology concepts and…

The purpose of this paper is to test and examine the interrelationships amongst customer satisfaction, customer service, innovation, and competitive pricing in the laundry industry in Ghana using the covariance approach of Structural Equation…

This paper assesses the extent to which SG-SSB Bank Limited satisfies its customers in order to retain them and to identify the effects of customer service retention on the bank's fortunes. Regarding methodology of the study, a descriptive approach…

Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the…