36 10 3108 http://repository.gctu.edu.gh/files/original/3e1b57fb96ae64a6a8e3f18796ea2fa3.pdf 373d778865b78c2912cec6e11e5aed4a Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of Engineering Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource A review of energy demand management systems and progress of energy supply and demand matching in Ghana Creator An entity primarily responsible for making the resource Ruhiya Abubakar, SR Shankapul, Nana Osei Darkwa, Samuel Akwasi Frimpong Description An account of the resource Recent unruly energy crisis Ghana is facing and ways to control it, has led to the completion of an extensive literature search both in the specific field of research (energy systems) and specific topic of research (energy demand and supply matching), which revealed the gaps in literature leading to a proposed topic of research that seeks to embark on the development of a model for the prediction of domestic energy demand and usage in Ghana. The aim of this work is to identify the gaps in literature with respect to the specific topic of research and consequently defining a research problem identified from the limitations and recommendations made for further research works. Specific objectives are then formulated, which include; analyzing the inadequacies of the existing practices and factors to arrive at demand and supply for domestic energy consumption in Ghana which stipulated the need to unveil the progress of energy supply and demand gap for domestic energy consumption in Ghana and ways to mitigate the existing gap. Date A point or period of time associated with an event in the lifecycle of the resource 2017 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=AhSMvB8AAAAJ&cstart=20&pagesize=80&citation_for_view=AhSMvB8AAAAJ:0EnyYjriUFMC Language A language of the resource English http://repository.gctu.edu.gh/files/original/b6ecc78bbd33ec0ddfa83aa3d6cc3da0.pdf da3a54baa63a480808c2fdf6146d92c9 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE EFFECT OF SERVICE INNOVATION ON CUSTOMER SATISFACTION” Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Service Innovation is a topic that has become relatively popular in recent years because of its importance and the effects it has on the businesses. The purpose of this study is to identify and understand the effect Service Innovation has on the Customer satisfaction through constructs like service quality and perceived brand value. The study used quantitative research method in order to collect data from the convenience sample. The data was collected from two different countries, thus cultural values and differences have been compared. The results from the study suggest that service innovation has a positive and direct effect on the Service Quality and Perceived Brand Value as well as its direct relationship with Customer Satisfaction. Another factor revealed is the culture and the study emphasizes its importance and effect on the final results of the research. The research aims to recognize the importance of service innovation and its relation to customer satisfaction, and finally to contribute to the marketing literature. Source A related resource from which the described resource is derived https://openaccess.bilgi.edu.tr/server/api/core/bitstreams/a39ff785-9716-49bb-aedc-0e3cd0fc486d/content Language A language of the resource English http://repository.gctu.edu.gh/files/original/c52a526f1aa0e56ecdf2e69fb07f3cbb.pdf 12c1959d1c65ee4f65e509be168771d7 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Covid-19: Study of Online Teaching, Availability and Use of Technological Resources Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Te situation caused by the Covid-19 global crisis has led universities to make abrupt and immediate changes to continue training their students virtually (Bao, 2020). Universities have had to urgently adapt their strategies to respond to the crisis since the beginning of the epidemic to carry on with their daily tasks efciently (Ali, 2020; Kieu et al., 2020). Language A language of the resource English http://repository.gctu.edu.gh/files/original/f2d76e5a76de12a9d090476bfd5cf400.pdf c3a5e4708c2719d1f8d6535baae020ea Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource How and why refugees might change their ICT behaviour when migrating to Europe? Creator An entity primarily responsible for making the resource Robert Ebo Hinson Description An account of the resource Information and Communication Technologies (ICT) have become part of everyone's’ lives and imagining a life without them seems almost impossible. Mobile phones and social media platforms, which are of great importance in this thesis, are used for contacting friends and families, gathering news but also as a tool for organizing a getaway. Therefore this bachelor thesis aims to answer the research question “How and why refugees might change their ICT behaviour when migrating to Europe?”. Until now, this questions has not been answered in the literature. Previous studies only focussed on the ICT use at the specific location of migrants and refugees (in their home countries, en route or in their host societies), examined the impact on ICT on social integration or treated the media discourse about refugees, for example, on Facebook. Contributing to this discourse, the author of this thesis conducted interviews with six refugees of different nationalities in two refugee centers in Düsseldorf, Germany, asking them about their individual ICT behaviour in their countries of origin, en route and in Germany. Based on the method of discourse analysis, the interviews reveal that the mobile phone as well as social media platforms are of great importance for refugees as they enable them to take part in their loved ones lives despite the geographical distances. On the other hand refugees did not changed their ICT behaviour now living in Germany compared to their home country, the purpose, however, did changed. Source A related resource from which the described resource is derived https://essay.utwente.nl/76337/1/Drozdzynski_BA_BMS.pdf Language A language of the resource English http://repository.gctu.edu.gh/files/original/5b646c0d3c1816f3259c9090fee90324.pdf 0a2bfb8ae9f01374f93623b1d6856303 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Pro-environmental values’ and consumer behavior in base of the pyramid market: Ghana Creator An entity primarily responsible for making the resource Felicia Naatu, Ilan Alon, George Kofi Amoako, Dekuwmini Mornah Description An account of the resource Purpose This study aims to fill the gap on proenvironmental behavior studies among consumers in bottom of the pyramid (BOP) market by examining the relationship between values, beliefs and norms among Ghanaian consumers. Design/methodology/approach A sample of 324 Ghanaian consumers (responses rate of 64%) was used to estimate the model. The data was analyzed using maximum likelihood robust approach of Lavaan package for structural equation modeling in R. Findings The findings show that there is no significant relationship between values and the new ecological worldview, which also does not affect awareness of environmental consequences. However, awareness of consequences, likely based on personal experiences, significantly impacts perceived ability to reduce threats to the environment. Ghanaian consumers are mainly influenced by personal experiences with local environmental … Publisher An entity responsible for making the resource available Emerald Publishing Limited Date A point or period of time associated with an event in the lifecycle of the resource 2024 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hXmr_bYAAAAJ&cstart=20&pagesize=80&citation_for_view=hXmr_bYAAAAJ:6Zm5LS9gQ5UC Language A language of the resource English http://repository.gctu.edu.gh/files/original/25a90387679b9020b1ad864063e666a9.pdf 3d4e3dac7e348dbc1cdb7354c48e6815 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Enhancing Employability Skills in Marketing Graduates Through Teaching Philosophy and Curriculum Design: A Ghanaian Perspective- Creator An entity primarily responsible for making the resource George Kofi Amoako Description An account of the resource The purpose of this research is to find out how teaching philosophy and curriculum design can affect graduates' employability skills. In the same way, university survival also depends on how well graduates perform in the workplace. Teaching philosophy affects curriculum design which in turn could affect employability. Higher education teachers and administrators' awareness of these variables and how they interplay could enhance student employability skills. Qualitative methodology was used in this research to investigate the relationship between teaching philosophy, curriculum design, and employability skills. The data for the study were sampled from both public and private universities in Ghana. The population size for the study was 12 respondents. Publisher An entity responsible for making the resource available IGI Global Date A point or period of time associated with an event in the lifecycle of the resource 2022 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hXmr_bYAAAAJ&cstart=20&pagesize=80&citation_for_view=hXmr_bYAAAAJ:cww_0JKUTDwC Language A language of the resource English http://repository.gctu.edu.gh/files/original/1af407b95b5d331dbefa46689839f189.pdf 263396d92b1ca58268e8d5cb6c3dd2d5 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The realities about corporate social responsibility activities of mobile telecommunication firms in Ghana Creator An entity primarily responsible for making the resource George K Amoako, Ruby Melody Agbola, Evans Sokro, Robert K Dzogbenuku Description An account of the resource Purpose: The purpose of this paper is to throw light on CSR activities of mobile telecommunication companies in Ghana. The major and minor players in the Mobile Date A point or period of time associated with an event in the lifecycle of the resource 2011 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hXmr_bYAAAAJ&cstart=20&pagesize=80&citation_for_view=hXmr_bYAAAAJ:pUxgyZctzPYC Language A language of the resource English http://repository.gctu.edu.gh/files/original/6b3febd59ff7d1a1a8889a69c0d89ac6.pdf 58615bedfeb07adf3e23d1eeb3660084 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Customer Service and Customer Retention in Ghana's Banking Sector : The Case of SG SSB Bank (Societe Generale, Ghana) Creator An entity primarily responsible for making the resource George K. Amoako Robert K. Dzogbenuku,Godson K. Ahiabor Description An account of the resource This paper assesses the extent to which SG-SSB Bank Limited satisfies its customers in order to retain them and to identify the effects of customer service retention on the bank's fortunes. Regarding methodology of the study, a descriptive approach was considered using systematic random sampling method. The field instrument touched attributes of service performance, customer complaints, and service quality from 120 respondents. Multiple-linear regression model was used to determine the relationship between customer service delivery and customer retention. The study revealed that respondents were satisfied with service performance of quality service provided by the bank, but were dissatisfied with how the bank deals with customer complaints. It was concluded that though Ghana's banking sector is growing, much needs to be done in terms of client service management and strengthening employees' relationship with the management for growth. It is recommended that banks in Ghana must strive to meet ever increasing demands of clients if they want to remain relevant and competitive in the banking industry. The implication is that retaining customers through efficient customer service practices should be of prime focus of the top management for tangible results at the frontline. This will enhance corporate image in the banking sector, which is currently described as very competitive. Findings will be useful for policy development for sustainable growth in Ghana's financial services sector and other financial markets in Africa. Publisher An entity responsible for making the resource available Indian Journal of Marketing Date A point or period of time associated with an event in the lifecycle of the resource 2014 Source A related resource from which the described resource is derived https://scholar.google.com/scholar?oi=bibs&cluster=9394124534554939976&btnI=1&hl=en Language A language of the resource English http://repository.gctu.edu.gh/files/original/dae0387b4bfba34819cc98d3d35d5bb6.pdf dda679fb215fe4a71798081f2a8c8802 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Electronic customer relationship management (E-CRM) practices of micro, small, and medium scale enterprises in Ghana Creator An entity primarily responsible for making the resource Rebecca Baah-Ofori, George Kofi Amoako Description An account of the resource This book chapter is aimed at finding out how SMEs in Ghana employ electronic customer relationship management (E-CRM) to improve their business performance. Case studies were used and five companies were selected and their managers interviewed. The study found that there is a growing awareness among SME owners about social media platforms. It also found that SME owners use such platforms for marketing and e-CRM purposes. The most reported social platforms used for e-CRM were found to be Facebook, WhatsApp and Instagram. Regarding the effectiveness of these platforms for marketing and e-CRM, the SME owners interviewed intimated that they are fast, convenient, and cost effective marketing platforms. This study concludes that SMEs in Ghana are aware of and use mostly free internet platforms such as Facebook, WhatsApp and Instagram for e-CRM. Specifically, SMEs use such platforms … Publisher An entity responsible for making the resource available IGI Global Scientific Publishing Date A point or period of time associated with an event in the lifecycle of the resource 2015 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hXmr_bYAAAAJ&cstart=20&pagesize=80&citation_for_view=hXmr_bYAAAAJ:hqOjcs7Dif8C Language A language of the resource English Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Faculty of IT Business Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SMS advertisement and purchasing intentions: an emerging market perspective Creator An entity primarily responsible for making the resource George Kofi Amoako, Joshua Kofi Doe, Marian Tsegah, Albert Martins Description An account of the resource This study sought to investigate and understand customer behaviour that determines attitudes in relation to SMS advertising and purchase intentions in Ghana. The quantitative method was used with simple random sampling technique in selecting the respondents. Four hundred eighty-five questionnaires were issued out, 420 were returned and 400 used as the sample size. Structural equation modelling was employed to analyse the relationship amongst the variables. The study findings supported the hypothesis that informative SMS advertisement, entertaining SMS advertisement, credibility of SMS advertisement and irritability of SMS advertisement all has positive influence on purchasing intentions of customers. Publisher An entity responsible for making the resource available Inderscience Publishers (IEL) Date A point or period of time associated with an event in the lifecycle of the resource 2023 Source A related resource from which the described resource is derived https://scholar.google.com/citations?view_op=view_citation&hl=en&user=hXmr_bYAAAAJ&cstart=20&pagesize=80&citation_for_view=hXmr_bYAAAAJ:37Fl7vPTsUIC Language A language of the resource English