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                <text>Bank customersâ€™ preferences and responses to Corporate Social Responsibility (CSR) initiatives in Ghana</text>
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                <text>Â The study seeks to investigate Ghanaian bank customersâ€™ ranked preference for corporate social responsibility (CSR) initiatives and determine which initiative has the greatest effect on attitude and behaviour toward banks. A sample of 384 retail bank customers is employed in the study. Applying a one-way MANOVA and two uni-variate ANOVAs, the study finds that customers have the highest preference for corporate philanthropy initiatives, followed by customer-centric and community volunteering initiatives. Additionally, the overall effects of CSR initiatives on customersâ€™ attitude and behavioural intentions toward bank brands are found to be significant. More specifically, the study finds, using a ScheffÃ© post-hoc test, that corporate philanthropy initiative have the greatest effect on both attitude and behavioural intentions towards bank brands. Based on the findings, the study recommends that the best type of CSR initiative that retail banks should apply to stimulate customersâ€™ attitude and behaviour towards their brands in Ghana is corporate philanthropy initiatives.</text>
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                <text>In modern times, the nature of higher education around&#13;
the world has been largely determined by the models&#13;
established in influential countries such as France, Germany,&#13;
Great Britain and the United States of America (Pechar &amp;&#13;
Park, 2017; OECD and European Union, 2019). This book,&#13;
titled Understanding the higher education market in Africa,&#13;
offers theoretical and practical insights into the dynamics&#13;
of higher education, especially the marketing of higher&#13;
education, in this comparatively less-researched continent.&#13;
It explores the key players, challenges and policies affecting&#13;
higher education across the continent; their marketing&#13;
strategies and the students’ selection processes. </text>
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                <text>From library anxiety to mobile&#13;
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                <text>As is often the case, this issue deals with a variety of&#13;
aspects of information development in a variety of&#13;
countries – from library anxiety in the Sudan to mobile&#13;
Internet use in China.&#13;
The first paper deals with a country, the Sudan,&#13;
which has featured only rarely in our pages over the&#13;
years. ‘Sudanese library anxiety constructs’, by&#13;
K.A. Abusin of the Sudan University of Science and&#13;
Technology, and A.N. Zainab and Noor Harun Abdul&#13;
Karim of the University of Malaya, reports on a study&#13;
that explored library anxiety amongst Sudanese&#13;
university students and identified the contributing&#13;
factors. These factors were identified using diary&#13;
information collected from third year undergraduate&#13;
students. The analysis of diary entries revealed eight&#13;
library constructs, which were collectively named&#13;
‘Sudanese Library Anxiety Construct’. The eight constructs comprised affective and cognitive barriers and&#13;
negative perceptions towards the academic library&#13;
environment, library staff, peers, library services,&#13;
library collections and library regulations. The results&#13;
show that a high proportion of Sudanese university&#13;
students experience feelings of fear and anxiety when&#13;
using the library to write their first research paper.&#13;
We remain in Africa with the second paper,&#13;
‘Internet browsing behavior: a case study of executive&#13;
postgraduate students in Ghana’, by Robert Ebo&#13;
Hinson of the University of Ghana Business School.&#13;
The paper examines the motivation for Internet&#13;
browsing amongst Executive MBA students at the&#13;
School. The study revealed that students browse the&#13;
Internet for social, academic and professional purposes.&#13;
Their social use includes sending and receiving&#13;
email, socializing through Facebook, chatting and&#13;
making new friends. Academic motivations for&#13;
browsing include research, getting access to academic journal databases, interacting with lecturers&#13;
and supervisors, registering for professional courses&#13;
and obtaining information on specific courses of&#13;
study. Professionally, students browse the Internet&#13;
to obtain trade information, interact with clients,&#13;
check on conference alerts, and access databases of&#13;
clients. In general, the students browse the Internet&#13;
because of its perceived usefulness in providing quick&#13;
and accessible information, its convenience and as a&#13;
communication tool.&#13;
We move to Asia, and a completely different topic,&#13;
with the next paper, ‘The effect of ICT on political&#13;
development: a qualitative study of Iran’, by Ali&#13;
Pirannejad of the University of Tehran. Twenty-six&#13;
government officials and policy makers and 31 ordinary&#13;
citizens of Tehran were interviewed to investigate&#13;
how ICT affects political development. The results&#13;
were grouped into five categories: political empowerment and public control, as two factors which affect&#13;
the political development of people; and capacity&#13;
building, public service and transparency, as three&#13;
elements which affect political development in&#13;
government. The study found that ICTs influence the&#13;
political development of people through empowerment and public control, which help them to monitor&#13;
their government. The paper concludes with some&#13;
ideas for further research.&#13;
The next paper takes us to the other side of the&#13;
world with another change of subject. In ‘The potential of e-reserves for the Main Library, University of&#13;
the West Indies, St. Augustine, Trinidad’, Rabia&#13;
Ramlogan and Jennifer Papin-Ramcharan (deceased),&#13;
of the University of the West Indies, outline the factors to be taken into account by the library in looking&#13;
to implement an e-reserves service. Background&#13;
preparation involved a survey of the literature and&#13;
current library practices to assess the benefits and&#13;
challenges of e-reserves, while other factors considered included increased access to local content and&#13;
local copyright legislation. The implementation of the&#13;
e-reserves pilot is discussed, followed by the pilot’s&#13;
preliminary findings and lessons learned from the&#13;
pilot experience. The paper ends with recommendations&#13;
aimed at moving the project forward, giventhe service’s&#13;
importance regarding increased availability and&#13;
accessibility of core teaching materials</text>
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                <text>This article explores the importance that prospective jobseekers&#13;
attach to corporate social responsibility (CSR) practices of&#13;
firms and how their CSR perceptions may translate into&#13;
their willingness to work for CSR-practising firms. The study&#13;
employed correlations, as well as multiple and hierarchical&#13;
regressions to analyse data collected from 603 respondents.&#13;
CSR perception was found to be positively related to attraction&#13;
to working for CSR-practising firms. Male respondents&#13;
attached higher importance to firms’ engagement in CSR&#13;
while respondents from the African continent attached higher&#13;
importance to firms’ engagement in CSR than respondents&#13;
from other continents, with the exception of Australia. </text>
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                <text>This article reports a comparative study of the key motives underlying corporate social responsibility&#13;
(CSR) practices of foreign and local firms operating in Ghana and the societal as well as business&#13;
outcomes of these practices. The results show that while the CSR decisions of foreign firms are mainly&#13;
guided by legal prescriptions, those of their local counterparts are guided mostly by discretionary&#13;
and social considerations. The socially oriented CSR practices of the local firms are consistent with&#13;
cultural expectations in Ghana that those with extra resources should support the less privileged&#13;
members of the society. But the difference in the degree of importance that the two groups of firms attach to discretionary motives for their CSR practices is not statistically significant. The article also discusses the policy, strategy, and research implications of the findings. © 2012 Wiley Periodicals, Inc.</text>
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                <text>Drawing on the expertise of multi-disciplinary scholars from emerging economies, this volume aims to share fascinating perspectives on marketing communications by discussing the shift in the power of public relations, and highlighting how the small and local use communication effectively to improve performance and shares useful lessons on how to communicate hope by responding to customer emotions during uncertainties. The book contains valuable lessons and insights on communicating corporate social responsibility, effective social media communication, enacting brand purpose through communication, and using aesthetics in point-of-purchase advertising to drive purchase intention. It is the first of its kind to highlight key conceptual issues and provide critical empirical evidence on marketing communications in and from emerging economies. Corporate executives, educators, students, policymakers and businesses would find this book a useful tool on marketing communication as it lays bare some important strategic and operational insights specific to emerging markets.</text>
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                <text>This book was inspired by the many conversations we had with Dr. Nuray&#13;
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significant positive association with SPV, while ease of use (EOU) demonstrated an insignificant&#13;
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